At a Glance
- Tasks: Be the first point of contact for customers, handling calls, emails, and web-chats.
- Company: Join a dynamic team at a leading customer service provider in Southend-on-Sea.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social company events.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Make a real difference by providing exceptional service and building lasting relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about customer service? We are looking for a Customer Service Advisor to join our in‑house call centre at our Southend office as part of our Operations Team. In this role, you will build lasting relationships with our customers, embody our values in every interaction, and ensure each customer receives an exceptional level of service.
Key Responsibilities
- Be the first point of contact for our customers, handling inbound and outbound calls, emails, web‑chats, and admin enquiries.
- Manage a variety of policy queries, changes, renewals, sales queries, payments, and general administration.
- Take ownership of customer enquiries, ensuring every customer receives a first‑class experience.
- Build rapport and lasting relationships with customers, always aiming to go the extra mile.
- Accurately maintain customer records.
- Handle complaints with empathy and professionalism, escalating when necessary.
What We Need From You
- Previous experience in customer services; call centre experience is beneficial.
- Strong verbal and written communication skills.
- Ability to build relationships with customers, be resilient, and remain calm under pressure.
- Confidence using Microsoft Word and Excel, Google Maps and use of multiple systems.
- Ability to work both independently and as part of a team.
- Attention to detail, flexibility, and a positive approach to change.
- Minimum of 5 GCSEs at grade 9‑4 (A*‑C) or equivalent, including Maths and English.
Technical Requirements
- Fast & stable home fibre broadband with a proven minimum consistent speed of 20 mbps download & 10 mbps upload, available at all times.
Training and Development
- Robust full‑time 4‑week training programme requiring presence at our office for the first 6 months and regular travel to our Southend office.
Working Hours
- 40 hours per week on a rotating shift basis, between 8:00 am‑8:00 pm Monday to Friday; Saturdays, Sundays & Bank Holidays between 9:00 am‑5:30 pm.
Start Date
- 29 June 2026.
Benefits
- 31 days annual leave (including bank holidays).
- Employee Assistance Programme.
- Pension Scheme.
- Health cash plan.
- Incentive of £250 on refer‑a‑friend scheme.
- Social company events.
- Employee Recognition Scheme – Hood Stars.
- Provided laptop and professional equipment as required.
Customer Service Advisor in Southend-on-Sea employer: Occupop
At Occupop, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Southend-on-Sea office where customer service excellence is at the heart of what we do. Our comprehensive training programme and commitment to employee development ensure that you will grow both personally and professionally, while our generous benefits package, including 31 days of annual leave and a supportive Employee Assistance Programme, reflects our dedication to your well-being. Join us to be part of a team that values collaboration, recognises achievements, and fosters lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bitrecruit and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for customer service shine through. Building rapport is key, so don’t be afraid to share a personal story that highlights your skills.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at StudySmarter. By applying directly, you’ll ensure your application gets the attention it deserves and you can showcase your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their day better.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills match what we're looking for in a Customer Service Advisor!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Occupop
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle various scenarios, like dealing with difficult customers or managing multiple enquiries at once. This shows that you understand the role and are prepared to embody the company's values.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will help demonstrate your ability to build rapport and handle enquiries effectively.
✨Demonstrate Empathy and Professionalism
Be ready to discuss how you would handle complaints with empathy. Think of specific instances where you turned a negative experience into a positive one for a customer. This will highlight your ability to take ownership of customer enquiries and ensure a first-class experience.
✨Familiarise Yourself with the Tools
Since the job requires using Microsoft Word, Excel, and other systems, make sure you're comfortable with these tools. If you can, mention any relevant experience during the interview. This shows that you’re not only capable but also tech-savvy, which is a big plus for the role.
