At a Glance
- Tasks: Provide top-notch customer service via calls and emails while building strong relationships.
- Company: Join a dynamic team at Occupop in Southend-on-Sea.
- Benefits: Enjoy 31 days of annual leave and a health cash plan.
- Other info: Robust training program and shift rotations for a flexible work life.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 28000 £ per year.
Occupop is looking for a Customer Service Advisor to join our in-house call centre in Southend-on-Sea. This position involves providing excellent service by managing calls, emails, and inquiries while building lasting customer relationships.
Successful candidates will possess strong verbal and written communication skills, experience in customer service, and the ability to remain calm under pressure. The role requires a commitment to a 40-hour work week with shift rotations and involves a robust training program.
Perks include 31 days of annual leave and a health cash plan.
Customer Experience Advisor - First Contact Support in Southend-on-Sea employer: Occupop
Occupop is an excellent employer that prioritises employee well-being and development, offering a supportive work culture in the vibrant location of Southend-on-Sea. With a comprehensive training programme and generous benefits such as 31 days of annual leave and a health cash plan, we empower our Customer Experience Advisors to thrive while building meaningful relationships with our customers. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - First Contact Support in Southend-on-Sea
✨Tip Number 1
Make sure you research Occupop and their customer service values. Knowing their mission and how they handle customer interactions can give you a leg up during interviews. We want to see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls and emails, try role-playing with a friend or family member. We need to know you can stay calm under pressure and handle inquiries like a pro.
✨Tip Number 3
Don’t forget to highlight your previous customer service experience. Share specific examples of how you’ve built relationships with customers in the past. We love hearing about real-life situations where you’ve made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to jump into a robust training program and grow with us.
We think you need these skills to ace Customer Experience Advisor - First Contact Support in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about customer service, make sure your written application highlights your strong verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively manage inquiries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Advisor role. Mention any relevant experience that showcases your ability to build lasting customer relationships.
Stay Calm and Collected:The job requires you to remain calm under pressure, so let us know how you handle stressful situations in your application. Share examples from past experiences where you’ve successfully managed challenging customer interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research Occupop. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Stay Calm Under Pressure
Since the role involves managing calls and emails, it’s important to demonstrate your ability to stay calm under pressure. Think of a time when you faced a challenging situation and how you managed it. Share this story to highlight your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the team.
