At a Glance
- Tasks: Be the go-to person for customer service and aftersales support in a fast-paced environment.
- Company: Join Foray Motor Group, a top Ford dealer known for quality and care.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts on your vehicle.
- Other info: Join a diverse team with great opportunities for growth and development.
- Why this job: Make a real impact by delivering exceptional service to customers every day.
- Qualifications: Experience in customer service is a plus; a positive attitude is essential.
The predicted salary is between 30000 - 40000 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people.
We are looking for an experienced, customer-focused Service Advisor to join our Flagship site, Ford Main Dealer in English Ford, Poole. This is an excellent opportunity for someone with automotive industry experience who thrives in a fast-paced, customer-facing environment and takes pride in delivering exceptional service.
As a Service Advisor, you'll play a key role in managing the customer journey through the aftersales process, ensuring every customer receives the highest level of care and professionalism from start to finish. You'll join a successful, motivated, and supportive Aftersales Team, working with one of the UK's most trusted automotive brands - Ford.
Key Responsibilities:- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first-class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance, and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments, and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford's commitment to quality, transparency, and trust.
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred, but not essential).
- Confident, professional, and well-organised with excellent communication skills.
- A natural problem-solver with a positive, can-do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You'll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor employer: Occupop
Foray Motor Group is an exceptional employer located in Poole, offering a vibrant work culture that prioritises employee development and well-being. With comprehensive benefits including 30 days of holiday, 24/7 support services, and opportunities for career growth within the automotive industry, employees are empowered to thrive in a supportive environment. Join our award-winning team and be part of a company that values hard work, professionalism, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Foray Motor Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience in the automotive industry. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Foray family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team at Foray Motor Group.
Show Off Your Problem-Solving Skills:As a Service Advisor, you'll need to be a natural problem-solver. In your application, share examples of how you've tackled challenges in previous roles, especially in fast-paced environments.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Occupop
✨Know Your Stuff
Before the interview, brush up on your knowledge of Ford vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to provide top-notch service.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and technicians. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions and get comfortable with the types of questions you might face.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experience where you've successfully resolved customer issues or improved processes. Be ready to share these during the interview to highlight your problem-solving skills and your ability to stay calm under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the dealership's approach to customer service or their team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
