At a Glance
- Tasks: Deliver 5-star guest experiences while ensuring safety and security.
- Company: Join Vigilant Security at St James Quarter, a leading security service provider.
- Benefits: Competitive pay, ongoing training, modern uniform, and employee rewards.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in guest safety.
- Qualifications: Customer service experience and valid SIA license required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking several highly experienced Guest Service Ambassadors to join a remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while delivering a 5‑Star front‑of‑house service and maintaining a subtle, yet visible security presence. This opportunity will operate on a full‑time contract, with several rotations available.
What We Offer
- Competitive rate of pay
- Full and ongoing training with a view for career development
- Modern and bespoke company uniform provided
- Immediate access to our Employee Assistance Programme
- Employee App, allowing access to the latest company announcements
- Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence
Key Responsibilities
- Always deliver a 5‑star guest experience
- Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high‑security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5‑star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilise expert resources when making decisions
- Always maintain and practice a high degree of confidentiality
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage
About us
Vigilant Security covers a range of security‑related services including manned guarding, mobile patrols, and keyholding. We currently employ 1,000 members of staff across the UK and cover a range of security‑related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Security Guest Safety Ambassador employer: Occupop
Vigilant Security is an exceptional employer located in the vibrant St James Quarter of Edinburgh, offering a dynamic work environment where high standards of customer service and security are paramount. With competitive pay, comprehensive training, and a strong focus on employee development, we foster a culture of recognition and support, ensuring that our team members feel valued and empowered to grow in their careers. Join us to be part of a dedicated team that prioritises both guest safety and employee well-being in one of the UK's most exciting retail destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Security Guest Safety Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Vigilant Security and St James Quarter. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a 5-star guest experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for high standards.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you present yourself immaculately, as this reflects your professionalism and attention to detail. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Security Guest Safety Ambassador
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a 5-star experience for guests in your previous roles.
Be Professional and Personable:Your application should reflect your professional attitude and friendly nature. Use a warm tone in your writing to show us that you can be the welcoming face our guests will remember.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Occupop
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Guest Safety Ambassador. Familiarise yourself with the key tasks like delivering a 5-star guest experience and maintaining a visible security presence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your passion for high standards and your ability to create a welcoming environment.
✨Dress to Impress
Presentation matters, especially in a front-of-house role. Make sure you dress smartly and professionally for the interview. This not only shows respect for the interviewers but also reflects your understanding of the importance of immaculate presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and career development. This shows that you're proactive and genuinely interested in being part of their team, which aligns perfectly with the qualities they’re looking for.
