At a Glance
- Tasks: Coordinate clinic operations, manage appointments, and ensure a welcoming patient experience.
- Company: Join the Latus Group, a dynamic healthcare provider in Greater Manchester.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and flexibility with travel between Hull and Immingham.
- Why this job: Make a real difference in patient care while enhancing your organisational skills.
- Qualifications: Experience in customer service or administration, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
The Clinic Receptionist & Coordinator plays a key role in the day-to-day running and commercial performance of clinic operations within the Latus Group. Based in Hull, this role is responsible for supporting clinic activity, patient experience, and revenue generation across both Hull and Immingham sites. The postholder will act as the central point of contact for clinic activity, ensuring appointments are effectively managed, patients receive a professional and welcoming experience, and clinic performance is optimised. There will also be a requirement to travel to Immingham to provide cover for absence and annual leave. This is a hands-on, clinic-focused role with accountability for supporting clinic utilisation, billing, and overall performance.
Key Responsibilities
- Provide a professional front-of-house service, greeting clients and employees attending clinic appointments.
- Manage clinic reception duties including patient check-in, documentation handling, and general enquiries.
- Prepare clinic files and documentation ahead of appointments.
- Support clinicians during clinic days, including doctors and technicians.
- Ensure all post-appointment documentation is completed, filed, and distributed correctly (e.g. certificates).
- Schedule clinic appointments, ensuring efficient use of clinic capacity.
- Manage incoming calls and emails, responding in a timely and professional manner.
- Support the smooth coordination of daily clinic activity.
- Assist the Hull booking team with health surveillance technician bookings when required.
- Take payments for clinic services and ensure accurate processing.
- Support clinic billing processes and ensure all services are captured correctly.
- Take an active role in monitoring clinic utilisation and identifying opportunities to improve performance.
- Assist with forecasting clinic activity and supporting forward planning of bookings and revenue.
- Contribute to the overall commercial success of clinics through proactive coordination and organisation.
- Support the sales team with clinic-based opportunities, including promoting additional services where appropriate.
- Help maximise clinic revenue by ensuring appointment slots are utilised effectively.
Flexibility & Cross-Support
- Provide reception and operational support at the Immingham clinic to cover absence and annual leave.
- Be fully trained in scheduling processes across the business to provide additional support where required.
- Adapt to business needs, supporting both clinic and scheduling functions during peak periods.
Accountability
- Take ownership of clinic coordination across Hull and Immingham.
- Support the performance, utilisation, and organisation of current and future clinic sites.
- Ensure high standards of service delivery and patient experience at all times.
Skills and Experience Required
- Previous experience in a reception, administrative, or customer-facing role.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident and professional communication skills.
- Ability to work in a fast-paced, client-facing environment.
- Commercial awareness with an understanding of revenue and performance drivers.
- Strong attention to detail and accountability for tasks.
- Good IT skills and general computer literacy.
- A proactive, flexible, and hands-on approach.
- Ability to work both independently and as part of a team.
- Full UK driving licence and access to own transport (essential).
Regulatory Services Coordinator employer: Occupop
At Latus Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Greater Manchester that fosters professional growth and development. Our team-oriented culture encourages collaboration and innovation, while our commitment to employee well-being is reflected in our comprehensive benefits package and flexible working arrangements. Join us to make a meaningful impact in clinic operations and patient care, all while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of a Regulatory Services Coordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regulatory Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Regulatory Services Coordinator. Highlight your previous experience in reception or administrative roles, and don’t forget to showcase your strong organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer-facing experience and how you can contribute to the clinic's success. Keep it professional but let your personality show!
Showcase Relevant Skills:In your application, make sure to highlight skills that are crucial for the role, like your ability to manage multiple priorities and your confident communication skills. We want to see how you can handle the fast-paced environment of a clinic!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to follow the application process as outlined.
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regulatory Services Coordinator. Familiarise yourself with the key tasks like managing clinic operations and supporting patient experiences. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you’ve handled busy environments and ensured smooth operations, as this will resonate well with the interviewers.
✨Communicate Professionally
As a central point of contact, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could face in the role, such as handling patient inquiries or coordinating appointments, to showcase your communication skills.
✨Demonstrate Flexibility and Proactivity
The job requires adaptability and a hands-on approach. Think of instances where you’ve had to be flexible in your previous roles or taken the initiative to improve processes. Sharing these experiences will highlight your readiness to support both Hull and Immingham clinics effectively.
