At a Glance
- Tasks: Support the sales team with quotes, orders, and customer queries.
- Company: Join a growing international business in Redditch.
- Benefits: Competitive salary, supportive team, and growth opportunities.
- Other info: Fast-paced environment with exposure to strategic sales.
- Why this job: Be the backbone of sales operations and make a real impact.
- Qualifications: 2-4 years in sales support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Redditch, England, United Kingdom
Role Overview
The Sales Support Executive will play a critical role in supporting the UK sales team by ensuring smooth sales operations, accurate documentation, timely coordination, and high-quality customer engagement. This role acts as a bridge between sales, operations, finance, and customers, enabling the sales team to focus on revenue generation while maintaining a professional and responsive sales process.
Key Responsibilities
- Sales & Customer Support
- Support the sales team with quotations, proposals, and order processing
- Act as the first point of contact for sales-related customer queries
- Maintain accurate records of customer interactions and sales activities
- Assist in managing key accounts and follow-ups
- Sales Operations & Coordination
- Coordinate with internal teams (logistics, finance, operations) to ensure timely order fulfilment
- Track order status and communicate updates to customers and sales managers
- Support contract administration, framework agreements, and pricing approvals
- Maintain and update CRM systems with accurate sales data
- Reporting & Administration
- Prepare sales reports, forecasts, and performance summaries
- Track sales pipelines, conversion rates, and outstanding actions
- Support invoicing coordination and basic commercial documentation
- Ensure compliance with internal sales processes and documentation standards
- Marketing & Business Support
- Support sales-led marketing activities such as events, product launches, and customer presentations
- Attend exhibitions
- Assist in preparing sales presentations and marketing materials
- Coordinate with marketing teams on leads and campaign follow-ups
Skills & Experience
- Essential
- 2-4 years of experience in sales support, sales operations, or commercial administration
- Strong organisational and time-management skills
- Excellent written and verbal communication skills
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
- Ability to work in a fast-paced, target-driven environment
- Desirable
- Experience supporting B2B sales teams
- Background in energy, technology, manufacturing, or industrial sectors
- Familiarity with order-to-cash processes
- Experience coordinating with cross-functional teams
Personal Attributes
- Detail-oriented and highly organised
- Proactive and solution-focused
- Strong stakeholder management skills
- Comfortable handling multiple priorities
- Customer-focused with a professional attitude
What We Offer
- Competitive salary based on experience
- Opportunity to work in a growing, international business
- Exposure to strategic sales and key accounts
- Supportive team environment with growth opportunities
Sales Support Agent in Redditch employer: Occupop
Join our dynamic team in Redditch, where we prioritise a supportive work culture that fosters employee growth and development. As a Sales Support Agent, you will benefit from competitive salaries, exposure to strategic sales initiatives, and the opportunity to collaborate with cross-functional teams in a thriving international business. We value your contributions and provide a professional environment that encourages proactive engagement and customer focus.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Agent in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products, services, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our awesome team.
We think you need these skills to ace Sales Support Agent in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales support and operations. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess and customer engagement abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Support Agent role. Share specific examples of how you've supported sales teams in the past and how you can bring that expertise to us.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Occupop
✨Know Your Sales Support Basics
Before the interview, brush up on your knowledge of sales support processes. Understand how quotations, proposals, and order processing work, as well as the importance of maintaining accurate records. This will show that you’re not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple priorities in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong organisational skills and ability to coordinate with different teams.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your customer-focused attitude and professional demeanour.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems, be ready to discuss it! If not, do some research on common tools used in sales support. Showing that you understand how to maintain and update sales data will give you an edge and prove your readiness to contribute to the team.
