Programme Manager - Senior Quality Control Inspector

The Programme Manager will lead the Quality Control Services team across the Northern region, overseeing the delivery of Clerk of Works, NEC Supervisor, Warranty Inspection and wider specialist inspection services. The role combines strong technical leadership with client management, business development and financial accountability.

Key Responsibilities

• Lead and develop the Quality Control Inspector team, fostering a collaborative culture that drives high standards and continuous improvement across all service lines.
• Oversee regional project delivery, ensuring consistent quality, early identification of risks and implementation of corrective actions through robust resource planning and workload allocation.
• Act as the primary client contact in the North West, building trusted relationships, managing escalations and maintaining service satisfaction aligned with client expectations.
• Drive business growth by identifying and securing new opportunities, supporting fee proposals, tenders and sector engagement, and taking responsibility for programme financial performance.
• Champion innovation and continuous improvement in inspection methodologies, promoting new and emerging quality control services and contributing to service line development.
• Maintain senior technical competence, leading inspections and delivering complex projects, providing expert input on construction issues and ensuring compliance with internal standards.
• Ensure consistent reporting, defect management and adherence to inspection standards, conducting peer reviews and representing the service in technical meetings with clients and stakeholders.

Essential Skills & Qualifications

• Chartered with CIOB or ICWCI with deep technical understanding of construction and quality control.
• NEC Supervisor accreditation (desirable).
• Extensive construction experience across multiple stages of delivery.
• Proven experience managing Clerk of Works / Quality Control teams.
• Strong understanding of technical standards, regulatory requirements and industry best practice.
• Strong leadership skills with experience managing technical teams.
• Demonstrable track record of developing people and raising technical standards.
• Ability to manage clients effectively and build long‑term partnerships.
• Strong commercial awareness with experience managing budgets and programme performance.
• Excellent communication, organisational and relationship building skills.
• Ability to balance operational delivery with business development and service growth.

Benefits

• Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm).
• Hybrid working (potential to work from office and home).
• Life assurance cover (four times annual salary) for all colleagues.
• In‑house mental health first aiders.
• Birthday leave.
• Biannual pay reviews.
• Scottish Widows pension and salary sacrifice (4.5% contribution matched).
• Professional development scheme.
• Professional fee sponsorship.
• 2 paid corporate social responsibility days.
• Regular social events.
• 28 days annual leave + bank holidays.
• Buy/Sell annual leave.

Equality and diversity

Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs. We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know. Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.