At a Glance
- Tasks: Lead and develop a high-performing customer support team while driving performance metrics.
- Company: Occupop, a dynamic company in Portadown focused on growth and impact.
- Benefits: Hybrid working model and opportunities for career development.
- Other info: Join a supportive environment that values your growth and impact.
- Why this job: Make a real difference by ensuring excellent service and leading a passionate team.
- Qualifications: 4+ years of customer service experience and proven leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Occupop in Portadown is seeking a Customer Support Manager to lead, coach, and develop a high-performing support team. This role involves driving performance against key metrics and ensuring excellent service across various channels.
The ideal candidate will have 4+ years of customer service experience, proven team leadership, and strong escalation management skills. The position offers a hybrid working model and opportunities for career development.
Customer Support Team Lead — Hybrid, Growth & Impact in Portadown employer: Occupop
Occupop in Portadown is an excellent employer that prioritises employee growth and development, offering a hybrid working model that promotes work-life balance. With a strong focus on coaching and leading high-performing teams, employees benefit from a supportive work culture that values performance and excellence in customer service. Join us to be part of a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Team Lead — Hybrid, Growth & Impact in Portadown
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Occupop on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your 4+ years of experience can shine through, especially in team leadership and escalation management.
✨Tip Number 3
Show off your skills! Bring examples of how you've driven performance in previous roles. We want to see how you can lead and develop a high-performing support team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Support Team Lead — Hybrid, Growth & Impact in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can lead our support team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Team Lead role. Share specific examples of how you've driven performance and managed escalations in the past.
Showcase Your Metrics:Since this role involves driving performance against key metrics, don’t forget to include any relevant data or achievements in your application. We love numbers that tell a story about your success in customer support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Occupop
✨Know Your Metrics
Familiarise yourself with key performance metrics relevant to customer support. Be ready to discuss how you've driven performance in previous roles and how you plan to do the same at Occupop.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Highlight specific instances where your coaching made a difference, as this role is all about nurturing talent.
✨Master Escalation Management
Brush up on your escalation management strategies. Be prepared to share how you've handled difficult situations and turned them into positive outcomes, demonstrating your problem-solving skills.
✨Embrace the Hybrid Model
Since this position offers a hybrid working model, think about how you can effectively manage a remote team while maintaining high service levels. Share your thoughts on balancing in-person and remote support.
