At a Glance
- Tasks: Lead the installation and maintenance of innovative cleaning products in the cruise industry.
- Company: Dynamic cruise product solutions provider with a focus on unforgettable journeys.
- Benefits: Profit-sharing, free lunches, and a vibrant office culture with social events.
- Other info: Opportunities for professional growth and collaboration across international markets.
- Why this job: Join a forward-thinking team and make a real impact in the cruise sector.
- Qualifications: Experience in project management and commercial hygiene products, preferably in marine environments.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced Technical Service Director to join our Cruise division, responsible for the end‑to‑end installation and maintenance of our proprietary commercial cleaning products (CBN+).
Responsibilities
- Report directly to the COO and oversee the full lifecycle of CBN+ product installations, maintenance, and service.
- Manage a team of engineers, project managers, and chemical experts to ensure timely and cost‑effective delivery of installations and servicing.
- Ensure all dispensing/dosing equipment and ancillary parts are available for vessel activities.
- Deploy qualified engineers and personnel to on‑board activities within agreed timescales and budgets.
- Contribute to detailed project plans and present them to clients upon request.
- Set and manage budgets for each CBN+ deployment project.
- Maintain consistent communication with cruise line contacts, representing the Tower brand with professionalism.
- Support ongoing business development for CBN+ and new product lines suitable for the market.
- Collaborate with sales and procurement teams to protect and grow margins.
- Assist operations in setting up new 3PL locations in the US and Europe.
- Oversee post‑installation maintenance schedules for each vessel.
- Ensure commercial viability of installations and maintenance under target profit margins.
- Seek ways to improve profit margins through efficient use of resources and products.
- Develop and maintain high‑standard training methods for dosing equipment and CBN+ usage.
- Understand the chemical range and discuss technical details to drive product development.
- Provide confidence to customers through collaboration with sales and proactive issue resolution.
- Document all processes and ensure compliance with standards such as ISO9001.
Qualifications
- Commercially astute with experience in international frameworks, especially US and European markets.
- Certified project management experience preferred.
- Background in commercial use of hygiene and laundry products in B2B environments.
- Experience in marine or shipping environments, working closely with engineering teams.
- Strong analytical and problem‑solving skills.
Benefits
- Modern open‑plan office
- Monthly profit‑share bonus scheme
- Company sick pay
- Free onsite parking
- Tuck shop snacks
- Free lunch every Friday
- Charity dress‑down day every Friday
- Cycle to Work scheme
- Birthday vouchers
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
We are a fast‑paced, forward‑thinking cruise product solutions provider dedicated to helping operators deliver unforgettable journeys. Our work streamlines the entire hotel and technical supplies lifecycle aboard guests and crew, ensuring consistency, reliability, and pride across more than 30 ports and six continents.
Technical Service Director in Poole employer: Occupop
As a leading cruise product solutions provider, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our flexible working arrangements, coupled with a range of benefits such as a monthly profit-share bonus scheme, free lunches, and wellness programmes, ensure that our team members feel valued and supported in their roles. Join us to be part of a forward-thinking company that not only delivers exceptional service but also invests in the professional development of its employees across a global landscape.
