At a Glance
- Tasks: Manage luxury brand accounts and drive sales while delivering exceptional customer experiences.
- Company: Join a dynamic team in a modern office with a focus on luxury retail.
- Benefits: Enjoy perks like free lunch, profit share bonuses, and a cycle to work scheme.
- Other info: Fast-paced environment with 30 days holiday and excellent career growth opportunities.
- Why this job: Be the go-to expert for luxury brands and make a real impact on client relationships.
- Qualifications: Experience in account management and a passion for outstanding customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Key Responsibilities
- Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact.
- Drive sales performance while maintaining a clear focus on profitability and margin optimisation.
- Analyse commercial performance, including pricing strategies, cost structures, and revenue streams.
- Identify opportunities for growth within existing accounts and support new business development initiatives.
- Deliver a premium, personalised customer experience aligned with luxury brand expectations.
- Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery.
- Monitor market trends and competitor activity to inform strategic decisions.
- Prepare regular performance reports, forecasts, and account plans.
Commercial & Financial Focus
- Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability.
- Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations.
- Track KPIs related to revenue, margin, and client retention.
Customer Service Excellence
- Provide a high‑touch, tailored service experience to all clients.
- Anticipate client needs and proactively resolve issues.
- Uphold brand values and ensure consistency across all client interactions.
- Build long‑term partnerships based on trust, service quality, and results.
Qualifications & Experience
- Proven experience in account management, preferably within luxury, premium retail, or related sectors.
- Strong commercial acumen with experience managing margins and financial performance.
- Exceptional communication and relationship‑building skills.
- Customer‑centric approach with a passion for delivering outstanding service.
- Analytical mindset with the ability to interpret data and drive strategic decisions.
- Highly organised with strong attention to detail.
- Strong understanding of IT systems and Excel.
- Driven and enthusiastic about working in a fast‑paced environment.
Benefits
- Modern open plan office.
- Monthly profit share bonus scheme.
- Company sick pay.
- Free onsite parking.
- Perks at Work scheme.
- Tuck shop snacks.
- Free lunch every Friday.
- Cycle to Work scheme.
- Complementary Birthday vouchers.
- Subsidised workplace massage.
- Employee Assistance Programme (EAP).
Additional Information
- Location: Poole head office, Poole, England, United Kingdom.
- Contract type: Permanent.
- Hours: 40 hours per week.
- Holiday: 30 days paid (including bank holidays).
Client Relationship Manager in Poole employer: Occupop
Join a dynamic team as a Client Relationship Manager in our modern open-plan office located in Poole, where we prioritise employee well-being and professional growth. Enjoy a range of benefits including a monthly profit share bonus, free lunches, and a supportive work culture that fosters collaboration and excellence in customer service. With a focus on luxury brands, this role offers the opportunity to build meaningful relationships while driving commercial success in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your insights about the luxury market. This will position you as a knowledgeable candidate who can add real value to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their brand values and how they operate. This way, you can tailor your responses to show how you can help them grow their accounts and enhance client relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Client Relationship Manager role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Relationship Manager in Poole
Some tips for your application 🫡
Show Your Expertise:When applying for the Client Relationship Manager role, make sure to highlight your experience in account management, especially within luxury or premium sectors. We want to see how you've added value to clients in the past!
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the key responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their skills with our needs.
Be Data-Driven:Since the role involves analysing commercial performance, include examples of how you've used data to drive decisions in previous roles. Show us your analytical mindset and how it can benefit our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Occupop
✨Know Your Luxury Brands
Before the interview, do your homework on the luxury brands you'll be working with. Understand their values, target audience, and recent market trends. This will not only show your enthusiasm but also help you discuss how you can add value to their accounts.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Use specific metrics or outcomes to demonstrate your impact. This is crucial for a Client Relationship Manager role, so make sure to highlight your customer-centric approach.
✨Be Ready to Discuss Financial Acumen
Brush up on your knowledge of margin optimisation and pricing strategies. Be prepared to discuss how you've managed financial performance in previous roles. This will show that you understand the commercial side of account management and can balance client satisfaction with profitability.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult client or identifying growth opportunities. Practising your responses will help you articulate your thought process and problem-solving skills during the interview.
