At a Glance
- Tasks: Lead the booking team to ensure outstanding patient service and satisfaction.
- Company: Join Medinet, a leader in supporting the NHS for over 15 years.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and a Blue Light Discount Card.
- Other info: Collaborative work environment with opportunities for career growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in patient booking, ideally within the NHS; endoscopy experience is a plus.
The predicted salary is between 27000 - 27000 £ per year.
Location: On site – Princess Royal University Hospital, Farnborough Common, Orpington BR6 8ND
Contract Type: Fixed term (6 months, possibility of extension)
Hours: 37.5 hours per week (Monday to Friday 8:00 am – 4:00 pm)
Salary: £27,000 per annum (pro‑rata)
About the Employer: Medinet has been dedicated to supporting the NHS for over 15 years by providing elective care services. As the leading provider in the UK and Republic of Ireland, we have facilitated more than 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and timely care.
Role Summary: This client‑site-based role is pivotal to the non‑clinical function. As a Patient Booking Team Leader you will lead and support the booking team on the ground to consistently deliver outstanding customer service, ensuring patient satisfaction is at the forefront of all bookings.
Responsibilities:
- Oversee the booking process at Princess Royal University Hospital and report to the Patient Booking Manager.
- Provide training and support to existing team members.
- Handle escalated booking inquiries, ensuring timely and professional resolutions for the Patient Booking Manager.
- Complete daily booking reports and provide feedback to the Patient Booking Manager.
- Generate regular performance reports for management.
- Ensure all clinics are scheduled and utilized at least 3‑4 weeks in advance.
Essential Requirements:
- Previous experience in patient appointment booking, ideally within the NHS.
- Experience in endoscopy preferred; medical or healthcare experience also considered.
- EPIC experience is preferable.
What We Offer:
- A collaborative and innovative work environment
- 25 days annual leave
- Opportunity to work for an organisation making a significant difference in healthcare and positively impacting lives
- Blue Light Discount Card
- Company pension
Equality and Diversity: All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.
Patient Booking Team Leader employer: Occupop
Medinet is an exceptional employer, offering a collaborative and innovative work environment at the Princess Royal University Hospital in Orpington. With a commitment to making a significant difference in healthcare, employees benefit from 25 days of annual leave, a company pension, and the opportunity to positively impact patient lives while enjoying a supportive culture that values equality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about roles like the Patient Booking Team Leader. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Medinet and their impact on the NHS. Knowing their mission and values will help you align your answers with what they’re looking for, showing you’re genuinely interested in making a difference.
✨Tip Number 3
Practice common interview questions related to team leadership and patient booking. Think about your past experiences and how they relate to the role. We all know that confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Booking Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Booking Team Leader role. Highlight your experience in patient appointment booking and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Medinet. Keep it concise but impactful – we love a good story!
Showcase Your Customer Service Skills:Since this role is all about delivering outstanding customer service, make sure to highlight any relevant experiences where you've gone above and beyond for customers. We want to know how you ensure patient satisfaction!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Medinet.
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your knowledge of patient booking processes, especially within the NHS. Familiarise yourself with any specific systems like EPIC, as this will show that you're prepared and understand the role's requirements.
✨Showcase Your Leadership Skills
As a Patient Booking Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully trained or guided others, and be ready to discuss how you handle escalated inquiries.
✨Emphasise Customer Service
Outstanding customer service is key in this role. Think of specific instances where you've gone above and beyond for patients or clients. Be ready to explain how you ensure patient satisfaction and how you would implement this in your new role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
