At a Glance
- Tasks: Oversee and improve operational processes, ensuring compliance and efficiency across the business.
- Company: Join a dynamic team in Greater Manchester focused on operational excellence.
- Benefits: Competitive salary, annual bonuses, private healthcare, and training opportunities.
- Other info: Great career growth potential with a supportive team environment.
- Why this job: Make a real impact by enhancing operations and supporting customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English; A-Levels preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Manager is responsible for overseeing and embedding robust operational processes across the business, ensuring that third party administrators and service providers operate in line with regulatory requirements, internal policies, and agreed service standards. The role acts as a key owner of day-to-day operational processes, controls and governance routines. It provides structured oversight, manages operational risk and ensures clear documentation, reporting and evidence are in place to support good customer outcomes. While initially an individual contributor role, the position is expected to develop greater leadership and people management responsibilities over time as the operating model evolves.
Key Responsibilities
- Process Ownership and Continuous Improvement: Own and maintain defined operational processes within Group Operations, ensuring they are clearly documented, understood and consistently applied. Review existing workflows, controls and handoffs to identify inefficiencies, control gaps or operational risk. Design and implement pragmatic process improvements, coordinating across internal teams, third party administrators and service providers where required. Ensure procedures, controls and operational documentation remain current and reflect regulatory, product or operational change. Act as a subject matter expert for assigned operational processes, supporting queries, escalations and assurance activity.
- Operational Support and Oversight: Manage day-to-day operational queries, approvals, exceptions and escalations received from third party admin providers and other service providers. Handle Transfer Agency (TA) referrals, including investigation, coordination and resolution. Monitor large deals and settlement activity, including chasing outstanding platform settlements where required. Support customer activities, including complaint resolution, review of customer letters, application forms, website content, portal information and customer guidance materials. Maintain complaints and breach logs, ensuring accurate records, timely updates and appropriate escalation.
- Governance, Reporting and Control: Oversee elements of the reports and accounts process, coordinating inputs and tracking progress. Support the preparation and review of client money statements, including bi-annual statement reviews. Coordinate annual permissions with the depositary, including approval for half-day closures and related website updates. Act as secretary to the Operational Governance Oversight Committee (OGOC), including agenda preparation, paper collation, minutes and action tracking.
- Supplier, Depositary and Third-Party Oversight: Support depositary due diligence activities and ongoing oversight. Coordinate annual due diligence and respond to periodic questionnaires, including the third party monthly questionnaires.
- Support Operational Aspects of: Mergers and related calculations, dilution adjustment calculations, illiquid asset processes, TeX processes and associated communications. Coordinate reviews and updates of Terms and Conditions.
- General Responsibilities: Provide ad hoc operational analysis and support to senior stakeholders. Ensure all activities are completed in line with regulatory expectations, internal policies and governance standards. Maintain clear documentation and evidence to support audit, oversight and regulatory review. Proactively identify opportunities to improve processes, controls and efficiency.
- Secondary Responsibilities: Demonstrate professionalism in all interactions with stakeholders, including adherence to ethical principles and maintaining the confidentiality of sensitive information. Define and role-model the behaviours expected within the Group Operations team. Maintain certification status and participate in continuing education programs to keep up-to-date on the latest industry developments.
Knowledge, Skills & Qualifications
- Excellent working knowledge of Microsoft Word and Microsoft Excel.
- Other knowledge of the Microsoft package: Microsoft PowerPoint, Microsoft Teams, SharePoint.
- Professional Telephone Manner.
- Good numeric skills.
- Ability to problem solve.
Essential Qualifications
- 5 GCSE's Grade A-C (Must include Mathematics and English)
- A-Levels
Beneficial Qualifications
- IOC Understanding of ACD or other financial operations roles.
Beneficial Experience
- Previous experience in a similar role.
Essential Personal Qualities
- Ability to work as part of a team.
- Ability to work under high pressure.
- Confident manner, both written and verbal.
- Ability to prioritise and work to deadlines.
- Ability to be flexible with tasks and learn quickly.
Other Entitlements
- Competitive salary with annual salary reviews
- 9% non-contributory pension
- Annual discretionary bonus scheme
- Private Healthcare Scheme with Dental and Optical Care
- Death in Service at 5x Annual Salary
- Training for IOC and other relevant qualifications
Operations Manager employer: Occupop
At Occupop, we pride ourselves on being an exceptional employer in Greater Manchester, offering a dynamic work culture that fosters collaboration and innovation. Our Operations Manager role not only provides competitive salary packages and comprehensive benefits, including private healthcare and a generous pension scheme, but also presents ample opportunities for professional growth and development within a supportive environment. Join us to be part of a team that values your contributions and encourages continuous improvement in operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their processes and challenges so you can showcase how your skills as an Operations Manager can make a real difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience and how it relates to the role. Confidence is key, and we want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience and skills that match the job description, especially around process ownership and operational support.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or managed operational risks in previous jobs.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Word and Excel, as well as any other relevant software. We want to see how you can leverage these tools to enhance our operations.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Occupop
✨Know Your Processes
As an Operations Manager, you'll need to demonstrate a solid understanding of operational processes. Before the interview, review common operational workflows and be ready to discuss how you've improved or managed these in past roles. This shows you’re not just familiar with the theory but have practical experience.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and the impact of your solutions.
✨Familiarise Yourself with Regulatory Requirements
Since the role involves ensuring compliance with regulatory standards, brush up on relevant regulations in the industry. Being able to discuss how you've navigated these in previous positions will set you apart as a knowledgeable candidate.
✨Demonstrate Leadership Potential
Even though this is initially an individual contributor role, the company is looking for someone who can grow into a leadership position. Share experiences where you've led projects or teams, even informally, to show that you're ready to take on more responsibility in the future.
