At a Glance
- Tasks: Schedule Occupational Health appointments and provide front-of-house support at clinics.
- Company: Join the Latus Group, a dynamic team focused on health services.
- Benefits: Flexible hybrid role with training and career development opportunities.
- Other info: Fast-paced role with opportunities to learn and grow across various functions.
- Why this job: Make a difference in healthcare while gaining valuable experience in a supportive environment.
- Qualifications: Customer service or admin experience, strong organisational skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role within the Latus Group combining Occupational Health scheduling with clinic reception support. The primary focus of the role is to ensure efficient and effective booking of Occupational Health services, while also providing front‑of‑house support during busy clinic periods.
The postholder will be based in Hull, working closely with the wider Operations and Clinical teams. When required, they will support reception services at both Hull and Immingham clinics, ensuring a professional and welcoming experience for all visitors. This role is designed to provide flexibility across the business. The successful candidate will be fully trained across scheduling functions and will act as additional support to both booking and clinic teams during peak periods.
Key Responsibilities- Contact existing clients via telephone and email to arrange Occupational Health appointments (clinic, telephone, and video)
- Identify the most appropriate clinical resource to fulfil appointments, ensuring efficiency and margin awareness
- Manage and maintain diary capacity across services
- Liaise with associates to resource appointments where required, including raising Purchase Orders
- Coordinate with logistics to arrange travel and accommodation where necessary
- Work towards KPIs relating to contact volume and bookings completed
- Carry out general administrative duties to support service delivery
- Ensure all activities are compliant with GDPR and company confidentiality standards
- Work collaboratively within the team to meet both individual and team targets
- Deliver a high standard of customer service at all times
- Provide front‑of‑house support at Hull and Immingham clinics during busy periods (e.g. doctor‑led or high‑volume technician clinics)
- Greet clients and employees in a professional and friendly manner
- Prepare clinic files and documentation ahead of appointments
- Distribute certificates and relevant paperwork following appointments
- Support incoming calls and emails where required
- Assist with general clinic coordination to ensure smooth day‑to‑day operations
Primary base: Hull. Travel required to Immingham clinic as needed. Reception support will be required based on clinic demand and business needs. Full support will be provided by the wider team when covering across functions.
Skills and Experience Required- Previous experience in a customer‑focused or administrative role
- Strong organisational skills with the ability to prioritise workload effectively
- Confident and professional communication skills (telephone and email)
- Ability to work both independently and as part of a team
- Flexible and adaptable approach to changing business needs
- Comfortable working in a fast‑paced environment
- Strong attention to detail and problem‑solving ability
- Good IT skills and general computer literacy
- A proactive, can‑do attitude with a willingness to learn multiple areas of the business
- Full UK driving licence and access to own transport (essential)
Occupational Health Scheduler & Clinic Reception Support employer: Occupop
At Latus Group, we pride ourselves on being an exceptional employer that values flexibility and employee development. Our Hull location offers a supportive work culture where you can thrive in a hybrid role, gaining comprehensive training and exposure across various functions while contributing to a high standard of customer service. With opportunities for growth and a collaborative team environment, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Health Scheduler & Clinic Reception Support
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Occupop.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Occupop.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Occupop, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Occupational Health Scheduler & Clinic Reception Support
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Occupop.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Occupop.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Occupop. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Occupop. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Occupop
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Occupop’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
