At a Glance
- Tasks: Deliver exceptional customer service and nurture interest in our products.
- Company: Join a dynamic team at a leading automotive brand.
- Benefits: Enjoy 30 days holiday, birthday off, and thousands of retailer discounts.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real impact by creating memorable customer experiences.
- Qualifications: Experience in customer service or sales with a passion for helping others.
The predicted salary is between 19773 - 22373 £ per year.
Northampton, England, United Kingdom
Company: Bitrecruit Client / Employer: Occupop
Posted: 03.06.2026
Hours: 29.25pw average – Wednesday, Thursday & Friday from 8:30am – 6pm and alternate Saturday half days
Salary: £19,773pa Basic plus OTE bonus £2,600 – Total OTE salary: £22,373pa
Responsibilities
- To deliver an exciting and exceptional customer sales experience throughout.
- To engage actively with each customer interaction in order to nurture interest in the company's products and services.
- To deliver exceptional service in implementing the company's Customer Follow-Up and Prospecting systems, in order to create appointments leading to additional sales opportunities for repeat or new business.
- To ensure the timely and effective follow up of enquiries and leads provided as part of the company's prospecting activities.
- To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.
- To communicate effectively with the Sales and Retail Managers, and the Sales Teams.
- To answer incoming customer calls within 6 seconds and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable.
- Call back any missed/abandoned incoming customer calls as soon as possible.
- Complete the prescribed minimum required outbound calls a day (volume dependent on your daily hours).
Qualifications
- Have proven experience in customer service and/or sales to meet customer expectations and anticipate their needs with a sense of urgency.
- Be driven by achieving targets, use initiative to deliver outstanding service, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.
- Show willingness to make outbound prospecting calls to build customer relationships and create repeat business.
- Be able to multi‑task and switch quickly between tasks, and be willing to learn and develop while keeping up to date with complex/technical/product information.
Benefits
- Birthday off
- 30 days holiday inclusive of bank holidays, rising to 32 with service (pro‑rated)
- Thousands of retailer discounts
- Paid time off to volunteer
- Life insurance
- Cycle to work scheme
Customer Support Executive in Northampton employer: Occupop
At Bitrecruit, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in Northampton, our Customer Support Executive role not only provides competitive pay and generous benefits, including 30 days of holiday and a birthday off, but also fosters a supportive environment where team members can thrive and build meaningful relationships with customers. Join us to be part of a dynamic team that values your contributions and encourages you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Northampton
✨Tip Number 1
Get to know the company inside out! Research Bitrecruit and their client, BMW, MINI. Understanding their values and products will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls quickly and effectively, try role-playing with a friend. This will help you get comfortable with handling customer inquiries and showcasing your excellent phone etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role and want to be part of our team at StudySmarter.
We think you need these skills to ace Customer Support Executive in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your customer service experience and any sales achievements that align with what we're looking for. This shows us you’re genuinely interested in the position!
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We love candidates who are excited about our products and services, so share why you want to be part of our team and how you can contribute to delivering an exceptional customer experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research Bitrecruit and their client, BMW. Understand their products, services, and what makes them stand out in the customer service industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will demonstrate your ability to deliver exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are eager to engage with customers effectively.
✨Demonstrate Your Passion for Learning
Since the role requires ongoing training and product knowledge, express your enthusiasm for learning new things. Share examples of how you've adapted to new information in the past and how you plan to stay updated with the latest products and services at BMW.
