At a Glance
- Tasks: Handle inbound customer calls and support booking requests with efficiency.
- Company: Join a supportive team at Occupop in Northampton.
- Benefits: Opportunities for personal development and a friendly work environment.
- Other info: Proficiency in Microsoft Office applications is a must.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Occupop is seeking a Customer Advisor based in Northampton, England. The role involves handling inbound customer calls efficiently and supporting the team with booking requests.
Ideal candidates will have excellent communication skills, previous customer service experience, and be proficient in Microsoft Office applications. You'll be joining a supportive team where your development is encouraged.
Customer Care & Reservations Advisor in Northampton employer: Occupop
At Occupop, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee development and growth. As a Customer Care & Reservations Advisor in Northampton, you'll enjoy a collaborative environment where your contributions are valued, alongside opportunities for professional advancement and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Reservations Advisor in Northampton
✨Tip Number 1
Make sure to brush up on your communication skills! Practice answering common customer service scenarios out loud. This will help you sound confident and clear during the interview.
✨Tip Number 2
Familiarise yourself with Microsoft Office applications if you haven't already. Being able to navigate Excel or Word smoothly can really impress your potential employer!
✨Tip Number 3
Don’t forget to research Occupop! Knowing their values and what they stand for can give you a leg up in the interview. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care & Reservations Advisor in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively handle customer queries.
Tailor Your Experience:Don’t just list your previous jobs; connect your past customer service experience to the role. We want to see how your background makes you a perfect fit for handling inbound calls and booking requests.
Be Proficient with Microsoft Office:Mention your proficiency in Microsoft Office applications in your application. We love candidates who can navigate these tools effortlessly, as they’re essential for supporting our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Care & Reservations Advisor does. Familiarise yourself with the key responsibilities, like handling inbound calls and supporting booking requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your previous experience where you effectively resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Brush Up on Microsoft Office
As proficiency in Microsoft Office applications is a requirement, take some time to review the basics of Word, Excel, and Outlook. You might be asked about how you've used these tools in past roles, so being prepared with specific examples will give you an edge.
✨Emphasise Teamwork and Development
Since the company values a supportive team environment, be ready to discuss how you work well in teams and your commitment to personal development. Share any relevant experiences where you contributed to a team goal or pursued professional growth, as this aligns with their culture.
