At a Glance
- Tasks: Handle customer calls, support bookings, and assist with dealership admin.
- Company: Join a supportive team at a leading dealership in Northampton.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Engaging work environment with a focus on teamwork and growth.
- Why this job: Make a real impact by providing excellent customer service every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27428 - 27428 £ per year.
Location: Northampton, England, United Kingdom
Client / Employer: Occupop
Job reference: 112f4d170893a717a84926aec0060a51
Hours: 41.5 hrs/week (Mon 9-6, Tue 8-5, Wed 9-5, Thu 9-6, Fri 8-5)
Salary: £27,428
Key Responsibilities- Handle inbound customer calls and enquiries professionally and efficiently
- Build rapport with customers and identify their needs
- Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
- Follow up on abandoned calls promptly
- Assist with general dealership admin, including job cards and marketing mail-outs
- Promote a positive and collaborative team environment
- A polite, professional, and helpful approach
- Excellent communication skills and a warm telephone manner
- Self-motivated and able to work independently or within a team
- Previous customer service and administration experience essential
- Proficient in Microsoft Outlook, Word, and Excel
- A smart, professional appearance
- Willingness to be flexible with hours for holiday or sickness cover
You'll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you're ready to take your customer service career to the next level, we want to hear from you.
Customer Advisor in Northampton employer: Occupop
At Occupop, we pride ourselves on fostering a supportive and engaging work environment in Northampton, where your contributions are valued and professional growth is actively encouraged. As a Customer Advisor, you'll enjoy a collaborative team culture, competitive salary, and the opportunity to develop your skills while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their team. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your phone skills! Since this role involves handling inbound calls, get comfortable with speaking clearly and confidently. You could even do mock calls with a friend to sharpen your communication skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Advisor in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your previous customer service experience and how it aligns with the responsibilities listed in the job description. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love a warm tone, so let your personality shine through while keeping it professional. Remember, first impressions count!
Highlight Relevant Experience:Don’t forget to mention any specific experience you have with Microsoft Outlook, Word, and Excel. If you've handled customer enquiries or admin tasks before, make sure to detail those experiences. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our supportive team!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and supporting the team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is a must for this job, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer enquiries in the past. This will demonstrate your warm telephone manner and ability to build rapport.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and professionally for the interview. A polished appearance not only shows respect for the interviewers but also reflects your understanding of the professional environment you'll be working in.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service experience. Think of specific situations where you’ve dealt with difficult customers or resolved issues effectively. This will showcase your self-motivation and ability to work independently or as part of a team.
