At a Glance
- Tasks: Engage with customers, support retention processes, and enhance their experience.
- Company: Leading life insurance broker with a people-first approach.
- Benefits: Competitive salary, performance bonuses, and generous holiday options.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Office admin experience and strong communication skills required.
The predicted salary is between 27500 - 27500 £ per year.
We are a leading life insurance broker seeking friendly and passionate individuals to join our Retention Support Team. Your role will involve meaningful conversations with customers, supporting retention processes, and collaborating with the team to improve customer experience.
Responsibilities
- Supporting the Retention Team by completing daily administrative tasks.
- Handling inbound calls from customers and passing them over to the appropriate advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Managing your diary and workload confidently, taking ownership of your day while collaborating with the team toward shared goals.
- Sharing ideas and feedback to improve processes, profitability, and the overall customer experience.
- Staying up to date with insurer processes, attending training and webinars, and completing 15 hours of CPD annually.
- Occasionally reaching out to families by phone whose life insurance policies are at risk of lapsing, understanding their situation, and helping them stay protected.
Qualifications
- Experience in an office-based administrative environment is essential.
- Resilience and empathy – this is a fast‑paced, people‑first role.
- Ability to work both independently and collaboratively within a supportive team.
- Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus.
Benefits
- Quarterly performance‑based bonus.
- Life, Critical Illness & Income Protection cover.
- Buy/Sell up to 5 days of holiday.
- Birthday off.
- Recognition and rewards for delivering great outcomes.
- …and more.
Customer Support (Retention Team) in Milton Keynes employer: Occupop
At Occupop, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture in the heart of Milton Keynes. Our commitment to employee growth is evident through ongoing training opportunities and a focus on meaningful customer interactions, ensuring that every team member feels valued and empowered. With competitive compensation, performance-based bonuses, and unique benefits like birthday leave, we strive to create a rewarding environment for our Customer Support team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (Retention Team) in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the life insurance industry and the specific role. This will help you tailor your answers and show that you're genuinely interested in being part of the Retention Team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your resilience and empathy, as these are key traits for this fast-paced, people-first role.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work both independently and as part of a supportive team will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Support (Retention Team) in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your experience in administrative tasks and any relevant customer service skills. We want to see how you can bring your unique flair to our Retention Team!
Show Your Passion:Let your enthusiasm shine through! In your application, share why you're excited about joining our team and how you can contribute to improving customer experiences. We love seeing candidates who are genuinely passionate about what they do.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Before the interview, make sure you understand the basics of life insurance and the retention process. Familiarise yourself with common terms and concepts, as well as the specific responsibilities mentioned in the job description. This will show your potential employer that you're genuinely interested and prepared.
✨Show Your Empathy
Since this role requires resilience and empathy, be ready to share examples from your past experiences where you've successfully handled difficult customer interactions. Highlight how you managed to connect with customers on a personal level and resolved their issues effectively.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think of instances where you've worked well within a team. Be prepared to discuss how you contributed to shared goals and how you can bring that same energy to the Retention Team. Employers love to see candidates who can work harmoniously with others.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
