At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with hardware and software across multiple offices.
- Company: Join Sheppard Robson, a creative and vibrant design firm in Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in a small, collaborative team with a focus on creativity and innovation.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic workplace.
- Qualifications: 2+ years in IT support, experience with Adobe, Autodesk, and Microsoft products.
The predicted salary is between 30000 - 40000 £ per year.
Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester. The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role. The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones. The role is preferably located in Manchester.
Key Tasks
- Troubleshooting hardware and software issues
- Managing support queries from multiple sources that range from 1st to 3rd line
- Working in a small IT Team of between 2-6 people
- Working in a SME sized business of 50-400 users over multiple offices
Experience and Skills
- 2 years minimum proven experience in an IT support role
- Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft Office 365/Teams
- Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, PC imaging
- IT and Microsoft certifications (or similar)
- Self-motivated with strong prioritisation skills and attention to detail
- Approachable and articulate
- Positive and proactive in dealing with tasks and support requests
- Able to work within a team environment
- Working in a Design/Architectural environment would be an advantage
The salary is dependent on the successful applicant's experience and qualifications.
IT Support Analyst in Manchester employer: Occupop
Sheppard Robson offers a dynamic and creative work environment in Manchester, making it an excellent employer for IT Support Analysts. With a focus on employee growth and development, the company fosters a collaborative culture where team members can thrive while providing essential support across multiple offices. The role not only promises diverse responsibilities but also the opportunity to work with cutting-edge technology in a vibrant architectural setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific hardware or software issues. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. This is your chance to demonstrate your expertise with tools like Adobe Creative Cloud and Windows Server.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Adobe Creative Cloud, Windows 11, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our vibrant team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Occupop
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the key technologies mentioned in the job description, like Adobe Creative Cloud and Windows Server 2022. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in past roles.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled hardware and software issues in the past. Think of a couple of challenging support queries you've resolved and be ready to walk the interviewer through your thought process and the steps you took to fix the problem.
✨Demonstrate Team Spirit
Since you'll be working in a small IT team, it's important to show that you're a team player. Share experiences where you've collaborated with others to achieve a common goal or helped a colleague out with a tricky issue. This will highlight your ability to work well in a close-knit environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
