At a Glance
- Tasks: Lead strategic client accounts and drive growth through innovative solutions.
- Company: Join a top player in Facilities Management with a focus on trust and quality.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a dynamic, supportive environment.
- Why this job: Make a real impact by managing key relationships and driving business success.
- Qualifications: Experience in senior client management and strong commercial acumen required.
The predicted salary is between 70000 - 90000 £ per year.
We work with 93% of the UK's top Facilities Management companies. Behind every one of those relationships is a team that earns trust through consistent, quality delivery. This role sits at the centre of that work, leading our most strategically important client accounts, owning the commercial relationship from contract to renewal, and ensuring that TKC's tech-enabled platform translates into outcomes clients can genuinely depend on.
The Strategic Account Director is a senior commercial leader who works across Service Delivery, Technology, Data and beyond, driving account growth, managing risk, and setting the standard for how TKC builds partnerships that last. It's a role for someone who combines sharp commercial instinct with genuine client empathy, and who wants real ownership over some of the most significant relationships in the business.
Key Accountabilities- Develops and executes strategic account plans that align client objectives with TKC's commercial and operational goals.
- Owns the client relationship at director level, acting as the primary escalation point and internal champion for key accounts.
- Leads commercial negotiations including contract renewals, pricing strategy, and P&L management across the portfolio.
- Drives revenue growth by identifying and converting expansion and new business opportunities within the existing client base.
- Provides visible senior leadership to Account Management teams, ensuring coherence and quality delivery across complex, multi-stakeholder accounts.
- Builds and maintains trusted senior relationships with client stakeholders, meeting regularly to review performance, share insights, and agree priorities.
- Works closely with Service Delivery, Quality, and Data teams to monitor KPIs and lead continuous improvement initiatives that proactively enhance service quality.
- Manages client contracts, renewals, and annual price increases in line with commercial targets, ensuring adherence to all regulatory and statutory requirements.
- Collaborates with the Tech team on the development roadmap to surface relevant innovations for clients and support their digital transformation goals.
- Identifies, mitigates, and escalates operational, financial, and reputational risks across the portfolio.
- Line manages Account Managers on designated key accounts, providing coaching, direction, and a clear, blame-free environment for the team to thrive.
- Takes ownership of complex or escalated client issues, leading investigation, resolution, and structured communication back to the client.
- Proven track record in Account Direction or senior client management in a complex, B2B service environment.
- Knowledge of or experience in the security, facilities management, or professional services sectors.
- Experience managing high-value, multi-stakeholder client relationships at senior or board level.
- Commercial acumen, with the ability to build and manage client P&Ls, model pricing scenarios, and negotiate contracts with confidence.
- Excellent communication and influencing skills, comfortable presenting at C-suite level and adapting style across audiences.
- Tech-minded, curious about how technology and data can improve client outcomes and comfortable engaging with TKC's digital platform and development roadmap.
Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
Strategic Account Director in London employer: Occupop
At Occupop, we pride ourselves on being a leading employer in the Facilities Management sector, offering a dynamic work culture that fosters collaboration and innovation. Our London office is not just a workplace; it's a hub for professional growth, where employees are empowered to take ownership of their roles and drive meaningful client relationships. With a strong commitment to diversity and inclusion, we provide ample opportunities for career advancement while ensuring our team members feel valued and supported in their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Strategic Account Director role. Highlight your experience in managing high-value client relationships and your commercial acumen. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Strategic Account Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in managing high-value client relationships and your commercial acumen, as these are key for us at TKC.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven revenue growth or improved client outcomes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value genuine client empathy and a collaborative spirit, so don’t hesitate to share what makes you passionate about account management and client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with TKC!
How to prepare for a job interview at Occupop
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s key clients and their needs. Familiarise yourself with their business model, challenges, and how they align with TKC's offerings. This will help you demonstrate your ability to build trusted relationships and show that you’re genuinely interested in their success.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with managing P&Ls and negotiating contracts. Bring examples of how you've driven revenue growth in previous roles. Highlight specific strategies you've used to identify new business opportunities within existing accounts, as this is crucial for the Strategic Account Director role.
✨Demonstrate Leadership Skills
Since this role involves leading Account Management teams, be ready to share your leadership style and experiences. Discuss how you've coached teams to achieve their goals and how you handle complex client issues. Showing that you can create a blame-free environment will resonate well with the interviewers.
✨Engage with Technology and Data
As the role requires a tech-minded approach, come prepared to discuss how technology can enhance client outcomes. Share any relevant experiences where you’ve collaborated with tech teams or utilised data to drive improvements. This will show that you’re not just about relationships but also about leveraging tools for better results.
