At a Glance
- Tasks: Lead a passionate team to deliver the best coffee experience at Costa Coffee.
- Company: Join Costa Coffee, the nation's favourite coffee shop with a vibrant culture.
- Benefits: Enjoy competitive salary, free drinks, discounts, and great career progression.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make memorable moments for customers every day.
- Qualifications: Experience in hospitality management and a passion for excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greater London, England, United Kingdom.
Company: Costa Coffee
About Us
We are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will work for the nation’s favourite coffee shop, enjoying brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do.
What We Offer
- Competitive starting salary.
- Great opportunities to progress and develop.
- Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
- Company pension scheme with matched contributions.
- Managers incentive schemes including various bonus schemes.
About the Role
It is all about coffee, but not just any coffee – it’s Costa Coffee! You will perfect your craft through amazing training, ensuring every customer experience is awesome. You will take accountability of the profit and loss for the store and look to maximise where possible.
Key Responsibilities
- Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
- Plan and coordinate weekly rosters, shifts and staff holidays.
- Drive sales growth by working with the team to maximise key sales areas and KPIs.
- Effective financial management of the store’s P&L, working to productivity and gross profit targets.
- Develop the team, ensuring all members receive the best training in-store and via the online learning platform.
- Support and motivate the team, coaching and engaging to drive their performance and deliver excellent customer service and store standards.
- Manage stock and order systems for food & consumables, ensuring 100% supply of items for customers.
- Ensure the store operates adhering to all company policies, procedures, brand standards, food & health & safety checks and statutory hygiene practices.
What We Are Looking For
- An experienced general or deputy hospitality manager from a preferred branded background, passionate about people, with a flair for great service and attention to detail.
- This is a full‑time role requiring a fully flexible approach to work.
- Leadership with coaching experience – leading from the front.
- A commercial mind capable of thinking ahead and seeing the bigger picture to maximise sales opportunities.
- A brand ambassador ensuring strong attention to brand standards.
- An ambitious character eager to join our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience managing and developing teams.
Store Manager - Costa Coffee Northwood in London employer: Occupop
At Costa Coffee, we pride ourselves on fostering a vibrant work culture that thrives on passion, energy, and teamwork. As a Store Manager in Greater London, you will benefit from competitive salaries, exceptional training opportunities, and generous perks such as free drinks and substantial discounts. Join us to not only lead a dedicated team but also to grow your career in an environment that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Costa Coffee Northwood in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Costa Coffee or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your passion for coffee! When you get the chance to meet potential employers, share your love for the brand and your ideas on enhancing customer experiences. This will help you stand out as a candidate who truly gets what Costa Coffee is all about.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and sales growth. Use specific examples from your past experience to demonstrate how you've successfully led teams and maximised profits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Costa Coffee family.
We think you need these skills to ace Store Manager - Costa Coffee Northwood in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you have that relate to the coffee industry or customer service. We want to see your enthusiasm for creating memorable moments for our customers.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us at Costa Coffee.
Be Specific About Your Achievements:Use concrete examples to demonstrate your successes in previous roles. Whether it's driving sales growth or managing a successful team, we want to hear about the impact you've made. Numbers and results can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows us you're serious about joining the Costa Coffee family!
How to prepare for a job interview at Occupop
✨Know Your Coffee
As a Store Manager at Costa Coffee, it's crucial to have a solid understanding of coffee and the brand. Brush up on Costa's history, their coffee varieties, and what makes them unique. This knowledge will not only impress your interviewers but also show your passion for the product.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, resolved conflicts, or improved team performance. Highlighting your coaching experience will demonstrate that you're ready to lead from the front.
✨Understand Financial Management
Since you'll be accountable for the store's P&L, brush up on your financial management skills. Be ready to discuss how you've managed budgets, maximised sales, and achieved productivity targets in previous roles. This will show that you can think commercially and drive results.
✨Emphasise Customer Experience
Costa Coffee prides itself on delivering memorable customer experiences. Prepare to discuss how you've enhanced customer service in your previous roles. Share specific strategies you've implemented to ensure customer satisfaction and how you plan to maintain high standards at Costa.
