At a Glance
- Tasks: Lead the booking team to ensure outstanding patient service and satisfaction.
- Company: Join Medinet, a leader in supporting the NHS for over 15 years.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and a Blue Light Discount Card.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in patient booking, ideally within the NHS, is essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: On site – Princess Royal University Hospital, Farnborough Common, Orpington BR6 8ND
Contract Type: Fixed term (6 months, possibility of extension)
Hours: 37.5 hours per week (Monday to Friday 8:00 am – 4:00 pm)
Salary: £27,000 per annum (pro‐rata)
About the Employer
Medinet has been dedicated to supporting the NHS for over 15 years by providing elective care services. As the leading provider in the UK and Republic of Ireland, we have facilitated more than 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and timely care.
Role Summary
This client‐site-based role is pivotal to the non‐clinical function. As a Patient Booking Team Leader you will lead and support the booking team on the ground to consistently deliver outstanding customer service, ensuring patient satisfaction is at the forefront of all bookings.
Responsibilities
- Oversee the booking process at Princess Royal University Hospital and report to the Patient Booking Manager.
- Provide training and support to existing team members.
- Handle escalated booking inquiries, ensuring timely and professional resolutions for the Patient Booking Manager.
- Complete daily booking reports and provide feedback to the Patient Booking Manager.
- Generate regular performance reports for management.
- Ensure all clinics are scheduled and utilized at least 3‐4 weeks in advance.
Essential Requirements
- Previous experience in patient appointment booking, ideally within the NHS.
- Experience in endoscopy preferred; medical or healthcare experience also considered.
- EPIC experience is preferable.
What We Offer
- A collaborative and innovative work environment
- 25 days annual leave
- Opportunity to work for an organisation making a significant difference in healthcare and positively impacting lives
- Blue Light Discount Card
- Company pension
Equality and Diversity
All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.
Patient Booking Team Leader in London employer: Occupop
Medinet is an exceptional employer, offering a collaborative and innovative work environment at the Princess Royal University Hospital in Orpington. With a commitment to making a significant difference in healthcare, employees benefit from 25 days of annual leave, a company pension, and opportunities for professional growth while being part of a supportive team dedicated to patient satisfaction and equality.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Booking Team Leader in London
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Booking Team Leader in London
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Occupop knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Occupop:Finally, take the time to tailor your application for Occupop specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Occupop
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Occupop.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Occupop and contribute positively to patient care.
