At a Glance
- Tasks: Deliver 5-Star customer service while ensuring a safe environment for guests.
- Company: Join Bitrecruit, a leader in providing exceptional front of house services.
- Benefits: Competitive salary, bespoke training, employee discounts, and social events.
- Other info: Flexible shifts with opportunities for professional growth and development.
- Why this job: Be the face of hospitality and security, making a real difference in guest experiences.
- Qualifications: Customer service experience, strong communication skills, and a valid SIA licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5‐Star front of house service delivery whilst maintaining a subtle, yet visible security presence. The role operates on a full‐time contract, working 12‐hour shifts on a 6 on, 3 off (Nights only) schedule, or a 3‐day 3‐night 3‐off split shift.
Key Responsibilities
- Be seen as a visible customer‐focused professional by being proactive and greeting clients and visitors where possible.
- Anticipate any action client requirements in a professional manner.
- Provide a consistently professional service at all times.
- Issue visitor passes using the BluePoint Visitor Management System as per sign‐in and out policies and procedures.
- Provide a high level of concierge services and have a wide knowledge of the local and surrounding areas.
- Ensure all fire exits are kept clear and health & safety issues are reported.
- Ensure all landlord contractors access is pre‐authorised on the Vicinitee Permit System in accordance with risk assessment/permit‐to‐work conditions.
- Carry out internal and external patrols where required.
- Provide administrative support / incident report writing.
- Create a safe environment for all customers, guests and visitors.
- Always maintain a high‐security awareness.
- Interact with CCTV where required.
- First‐aid training required.
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self‐motivated team player.
- Holds a true passion for high standards of customer and service delivery.
- Keen interest and high level of systems/technology and computer skills would be an advantage.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Intuitive customer‐related logic.
- Ability to work independently with confidence, using own initiative as required.
- Look for opportunities to enhance client/visitor experience.
- Clear, concise and confident communication skills which are customer service oriented with a very keen eye for detail.
- Confidence and common sense to access and utilize expert resources when making decisions.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate with good email etiquette.
- Use of concierge and Microsoft systems is an advantage.
- High level of security awareness.
- Valid SIA licence required.
- 5 years of continuous work employment history, without gaps and verifiable work history.
What We Offer
- Highly competitive salary within the corporate sector.
- CPD – Bespoke Training, Learning & Development opportunities.
- Licence Upskill – where applicable.
- Perk Box – Employee discount scheme.
- Laundry service for tailored uniform.
- Cycle to Work Scheme.
- Social events and activities.
- Pension scheme.
- Employee mental health assistance helpline.
- Recognition schemes including our employee of the month programme.
- Employee Health Cash Plan for you and your dependants.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Ambassador in London employer: Occupop
At Bitrecruit, we pride ourselves on being an exceptional employer, offering a dynamic work environment for our Guest Ambassadors. With a focus on professional development through bespoke training and a commitment to employee well-being, we provide a competitive salary, comprehensive benefits, and a vibrant culture that values teamwork and recognition. Join us in delivering 5-Star service while enjoying unique perks like social events and a supportive mental health helpline, all within a prestigious corporate setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Ambassador in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bitrecruit and Occupop. Understanding their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you can provide that 5-Star experience they’re looking for.
✨Tip Number 3
Dress to impress! Make sure you present yourself immaculately, as first impressions count. A polished appearance reflects your professionalism and shows that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Guest Ambassador role!
We think you need these skills to ace Guest Ambassador in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your proactive approach and attention to detail.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Guest Ambassador role. Mention specific responsibilities from the job description and explain how your skills match what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Occupop
✨Know Your Customer Service Inside Out
Since the role of a Guest Ambassador revolves around providing top-notch customer service, make sure you brush up on your customer service principles. Be ready to share specific examples of how you've gone above and beyond for clients in the past.
✨Familiarise Yourself with the Local Area
A key part of the job is having a wide knowledge of the local and surrounding areas. Do some research on popular spots, restaurants, and attractions so you can confidently answer questions and provide recommendations during the interview.
✨Demonstrate Your Proactive Attitude
The employer is looking for someone who is proactive and anticipates client needs. Prepare to discuss situations where you took initiative to enhance a customer's experience or solve a problem before it escalated.
✨Show Off Your Tech Savvy
With the use of systems like BluePoint Visitor Management and Vicinitee Permit System, being tech-savvy is a plus. Brush up on any relevant software you’ve used in the past and be prepared to discuss how you adapt to new technologies quickly.
