At a Glance
- Tasks: Diagnose and repair white goods in customers' homes across North London.
- Company: Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Competitive salary, uncapped bonuses, company van, and ongoing training.
- Other info: Enjoy flexible working hours and excellent career growth opportunities.
- Why this job: Join a leading company making a real impact on household sustainability.
- Qualifications: 2 years of field-based repair experience and a full UK driving licence.
The predicted salary is between 34000 - 43000 £ per year.
Location: North London (postcode areas N, NW, W, E)
Job type: Full‑time, permanent
Salary: £34,000 – £43,000 (basic) + uncapped bonus (OTE up to £50,000+)
Sign‑on bonus: £1,500 available for new starters
About the Role
Perform fault diagnosis and repair of domestic white goods (washing machines, tumble dryers, dishwashers, refrigerators, electric ovens) directly in customers' homes across North London and surrounding areas. Use intuitive field service software to manage job information, order parts, and maintain high standards of professionalism, reliability and safety.
Responsibilities
- Diagnose and repair at least four core domestic appliance types.
- Use field service software to schedule work, order parts and access job information.
- Maintain professional standards, reliability, and safety at all times.
Requirements
- Minimum 2 years of field‑based white goods repair experience.
- Up‑to‑date knowledge of fault diagnosis and repair for at least four of the major appliances listed.
- Full UK manual driving licence (≤ 6 points).
What You’ll Get
- Competitive basic salary: £34,000 – £43,000 (based on experience & skill set).
- London weighting of £7,000 p.a. for inner M25 residents.
- Uncapped performance bonus – OTE up to £50,000+.
- Company van with fuel card and optional private use.
- Tools, uniform, PPE, and tablet provided.
- Ongoing training: manufacturer‑led and City & Guilds Assured courses.
- Up to 33 days holiday including bank holidays.
- Company pension and Death in Service benefit (3 × salary).
- Employee perks: free Multi‑Appliance Protection for your home, monthly cash prize draw, health & wellness benefits.
- Daily parts delivery to a secure by‑box near home.
- Monday‑to‑Friday working hours (≈ 9 a.m. – 5 p.m.) with pre‑planned routes.
- Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world.
Field-Based White Goods Engineer - North London [PAS165] employer: Occupop
Pacifica is an exceptional employer, offering a competitive salary and uncapped bonuses for Field-Based White Goods Engineers in North London. With a strong commitment to employee growth through ongoing training and a supportive work culture, we prioritise your professional development while ensuring a healthy work-life balance with Monday-to-Friday hours and generous holiday allowances. Join us to be part of a leading company that values sustainability and customer care, all while enjoying unique perks like free home appliance protection and health benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based White Goods Engineer - North London [PAS165]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local job fairs, and join relevant online groups. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with white goods, consider creating a portfolio or a video showcasing your repair work. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job listings to pop up. Reach out directly to companies you’re interested in, like Pacifica, and express your enthusiasm for working with them. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Pacifica. Let’s get you that dream job!
We think you need these skills to ace Field-Based White Goods Engineer - North London [PAS165]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers. Don’t forget to mention any relevant training or certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about field-based work and how your experience aligns with our mission at Pacifica. Keep it friendly and professional, just like we are!
Show Off Your Soft Skills:We value professionalism and reliability, so make sure to highlight your customer service skills. Share examples of how you've maintained high standards in previous roles, especially when working directly with customers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Pacifica!
How to prepare for a job interview at Occupop
✨Know Your Appliances
Make sure you brush up on your knowledge of the major domestic appliances listed in the job description. Be ready to discuss common faults and repairs for washing machines, dishwashers, and more. This shows you're not just familiar with the tools but also the tech behind them.
✨Familiarise Yourself with Field Service Software
Since you'll be using field service software to manage jobs, it’s a good idea to get acquainted with similar systems. If you can, practice using any available demo versions or tutorials. This will help you demonstrate your tech-savviness during the interview.
✨Highlight Your Experience
With a minimum of 2 years required, make sure to prepare specific examples from your past work that showcase your fault diagnosis and repair skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for Customer Service
As a Field-Based Engineer, you'll be interacting with customers directly. Prepare to discuss how you maintain professionalism and reliability in your work. Share anecdotes that highlight your commitment to customer satisfaction and safety.
