At a Glance
- Tasks: Support individuals with complex care needs in a nurturing environment.
- Company: Creative Care – Leicester, a compassionate and inclusive care provider.
- Benefits: Competitive pay, bonuses, training opportunities, and discounts on various services.
- Other info: Join a supportive team dedicated to high-quality, person-centred care.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed; just a passion for helping others and a willingness to learn.
The predicted salary is between 26500 - 35000 £ per year.
Location: Leicester, England, United Kingdom
Company: Bitrecruit
Service: Creative Care – Leicester Complex Care
Hours per week: 28 – 42
Hourly Rate: £12.71
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. The service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident has a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person‑centred care, we provide 24‑hour care support tailored to each individual’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
Job Summary
As a Support Worker, you will work under the direction of the Service Manager to meet the needs of the people we support and promote an environment that provides high‑quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
- Mentor new colleagues during induction to support high‑quality care delivery
- Participate in supervision, observation and appraisal processes
- Provide effective communication including accurate written reports
- Follow WCL financial procedures
- Act in line with the organisation's environmental and sustainability principles
- Maintain a caring environment aligned with best practice, guidance and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
- Seek and share the views and preferences of the people we support
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community and external partners
- Understand and implement safeguarding procedures
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
- Recognise and report safeguarding concerns appropriately
Qualifications and Experience
Essential:
- Evidence of wanting to professionally develop
- Willingness and ability to learn
Desirable:
- A recognised health or social care qualification
- Additional relevant training or qualifications
- Experience supporting people with disabilities, older people, dementia or mental health needs
- Experience working as part of a team
Technical Skills
Essential:
- Ability to handle basic numerical data, including simple financial information
- Ability to use Microsoft Office (Word and Outlook)
Desirable:
- Ability to use WCL transport or own transport when required
Personal Qualities
- Understanding of fairness and valuing diversity
- Understanding of safeguarding vulnerable adults and the ability to recognise concerns
- Ability to work positively and flexibly as part of a team
- Positive values relating to disability, older people, dementia and mental health
- Understanding of WCL's key statements and how to demonstrate them
- Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs
- Good verbal and written communication skills
- Ability to listen sensitively
- Strong interpersonal skills
- Ability to develop and maintain positive relationships with others
Desirable:
- Ability to plan, organise and prioritise tasks
- Understanding of positive, person‑centred support planning
Benefits & Bonuses
- Training & Development: Access accredited and in‑house training courses; cost of qualification covered; £150 bonus upon completing Level 2 or above (plus £50 for completing the Care Certificate)
- Welcome Bonus: £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months
- Discount Schemes: Cost of Blue Light Card covered, giving access to discounts on childcare, shopping and online courses
- Refer a Friend: Earn £200 bonus for each successful referral who joins Creative Care
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided
What We’re Looking For
While experience in care is welcome, it is not essential – full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You will be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Apply Now
Ready to change lives? We would love to hear from you. If your application passes our prescreening stage, we will get in touch to guide you through the next steps.
Support Worker – Complex Care in Leicester employer: Occupop
Creative Care – Leicester Complex Care is an exceptional employer that prioritises the well-being and professional growth of its staff. Located in the vibrant city of Leicester, we offer a supportive work culture with comprehensive training opportunities, including accredited courses and bonuses for qualifications. Our commitment to person-centred care ensures that you will be part of a compassionate team dedicated to making a meaningful impact in the lives of individuals with complex care needs.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker – Complex Care in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Creative Care. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experiences align with the values of Creative Care. Show them you’re not just a fit for the job, but for their team!
✨Tip Number 3
Be ready to showcase your passion for care. Share stories that highlight your compassion and dedication. This is your chance to shine and show why you’d be a great Support Worker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Support Worker – Complex Care in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting others shine through. We want to see why you care about making a difference in people's lives, especially those with complex care needs.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Support Worker. We love seeing specific examples that demonstrate your understanding of person-centred care.
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as this is key in our line of work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Occupop
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker in complex care. Familiarise yourself with the specific needs of individuals with acquired brain injuries, learning disabilities, and mental health conditions. This knowledge will help you demonstrate your commitment to person-centred care.
✨Show Your Compassion
During the interview, be ready to share examples of how you've shown compassion and empathy in previous roles or experiences. Highlight any relevant situations where you supported someone in need, as this aligns perfectly with the values of Creative Care.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and the specific challenges faced by residents. This shows that you're genuinely interested in the role and want to ensure you can provide the best support possible.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you work collaboratively with others. Share examples of how you've mentored colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
