At a Glance
- Tasks: Support patients in their treatment journey and convert interest into informed decisions.
- Company: Truly Dental, a patient-centred dental care network focused on innovation.
- Benefits: Competitive salary, commission structure, flexible hours, and free dental treatment.
- Other info: Opportunities for international exposure and professional development.
- Why this job: Make a real difference in patients' lives while developing your career in a supportive environment.
- Qualifications: Experience in sales or patient-facing roles; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Truly Dental is a patient‑centered and innovative dental care organization committed to transforming smiles and improving lives. Through a blend of clinical excellence, technology, and personalized patient care, the organization supports patients throughout their treatment journey while fostering a collaborative and growth‑oriented environment.
Purpose of the Role
The Treatment Plan Coordinator plays a critical role in converting patient interest into informed treatment decisions by combining consultative sales, empathy, and care coordination. This position ensures patients feel supported, confident and guided from first consultation through treatment commitment.
Key Responsibilities
- Conduct pre‑assessment consultations to understand patient goals, concerns and treatment motivations.
- Present treatment options, pricing, financing alternatives and expected outcomes clearly and empathetically.
- Support patients in decision‑making and drive treatment plan conversion.
- Serve as liaison between patients and clinicians to ensure continuity of care.
- Maintain accurate patient records, handover notes and CRM documentation.
- Follow up proactively with patients to provide reassurance and progress updates.
- Track KPIs, sales performance and conversion metrics, providing regular reporting and action plans.
- Maintain exceptional patient experience standards aligned with Truly Dental's care philosophy.
- Coordinate across clinics where required and support operational continuity.
Requirements: Competencies and Skills
Education
- Background in Sales, Healthcare, Dentistry, Aesthetic Services or related field preferred.
- Training in customer experience, consultative sales or treatment coordination is an advantage.
Experience
- Minimum 2 years in consultative sales or patient‑facing roles within dental, medical, aesthetics, beauty, wellness or similar sectors.
- Proven track record achieving or exceeding sales or conversion targets.
- Experience managing KPIs, reporting and follow‑up plans.
- Experience with customer relationship management systems.
Knowledge and Skills
- Strong consultative communication and active listening.
- Ability to discuss pricing and financing confidently and professionally.
- Knowledge of dental treatment pathways preferred.
- CRM and reporting systems proficiency.
- Familiarity with Dentally software desirable (training available).
- Fluent spoken and written English.
- Valid driver's license and flexibility to travel across locations when needed.
Core Competencies
- Empathy and patient orientation
- Commercial acumen and sales mindset
- Emotional intelligence
- Organization and attention to detail
- Adaptability
- Professional discretion
- Results orientation
What We Offer
- Competitive base salary plus commission structure
- Quarterly performance bonus opportunities
- Flexible working schedule
- Free dental treatment
- Overtime compensation
- Career growth and internal mobility opportunities
- International exposure opportunities (including Dubai practice)
- Investment in professional development and CPD
- Social events and employee benefits schemes
- Collaborative and supportive workplace culture
Relevant Details Before Applying
- Hybrid/clinic‑based role in Leeds
- Travel between clinics may occasionally be required
- Position includes both sales accountability and patient care responsibilities
- Compensation dependent on experience with attractive commission model
Treatment Plan Coordinator - Truly Leeds employer: Occupop
Truly Dental is an exceptional employer that prioritises both patient care and employee development, offering a collaborative and supportive workplace culture in Leeds. With competitive salaries, flexible working schedules, and opportunities for career growth and international exposure, employees are empowered to thrive while making a meaningful impact on patients' lives. The company's commitment to innovation and high-value treatment solutions ensures that staff are at the forefront of transforming smiles and improving overall health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Plan Coordinator - Truly Leeds
✨Tip Number 1
Get to know the company inside out! Research Truly Dental's values, mission, and recent innovations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your consultative communication skills. Role-play with a friend or family member to get comfortable discussing treatment options and pricing. The more confident you are, the better you'll connect with potential patients!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Treatment Plan Coordinator - Truly Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Treatment Plan Coordinator role. Highlight your relevant experience in consultative sales and patient care, and show us how you align with Truly Dental's values of empathy and innovation.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles to illustrate your consultative communication and ability to manage KPIs. We want to see how you’ve made a difference in previous positions.
Be Personable:Remember, this role is all about patient interaction. Let your personality shine through in your application. Show us your empathy and passion for patient care, as these are key to succeeding in this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you understand the role of a Treatment Plan Coordinator inside out. Familiarise yourself with dental treatment pathways and the consultative sales process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role is all about patient care, practice demonstrating empathy during your interview. Think of examples from your past experiences where you’ve successfully supported patients or clients. This will highlight your ability to connect with patients and guide them through their treatment journey.
✨Prepare for Role-Play Scenarios
You might be asked to role-play a consultation during the interview. Prepare by practising how you would present treatment options and handle patient concerns. This will showcase your consultative communication skills and your ability to drive treatment plan conversions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured, or what the training process looks like. This shows your enthusiasm for the role and helps you determine if Truly Dental is the right fit for you.
