At a Glance
- Tasks: Be the friendly face of our dental clinic, managing patient flow and providing top-notch service.
- Company: Join Truly Dental, a modern and fast-growing dental company in Leeds.
- Benefits: Enjoy competitive pay, paid overtime, and career progression opportunities.
- Other info: Full-time role with flexible shifts and training provided on our systems.
- Why this job: Make a real difference in patients' lives while working in a fun, supportive environment.
- Qualifications: Experience in reception roles preferred; strong communication and multitasking skills required.
The predicted salary is between 30000 - 40000 £ per year.
Leeds, England, United Kingdom. Company: Bitrecruit. Client / Employer: Occupop.
Who we are
Truly Dental is a modern and fast‑growing dental company opening a brand new state‑of‑the‑art clinic in Leeds, England. Our mission is to provide accessible, high‑quality care in welcoming, patient‑centered environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.
Role purpose
You will be the first point of contact for patients, delivering five‑star front‑of‑house service in a fast‑paced dental hospital. You’ll orchestrate patient flow across extended hours, ensuring seamless check‑ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.
Key responsibilities
- Warmly greet, welcome and check in/out patients; provide clear, empathetic information at all times.
- Manage multiline phone system and high volume inbox/queries; prioritize between in‑person and remote patient needs.
- Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimise diaries.
- Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
- Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required.
- Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
- Uphold Truly’s hospitality standards and contribute to a friendly, cooperative team culture.
Requirements & Qualifications
- Education: Secondary education required; vocational/admin qualifications an advantage.
- Experience: 1‑2+ years in front‑of‑house or reception roles; dental or hospital reception experience strongly preferred.
- Skills: Multiline phone handling, appointment scheduling, billing and cash reconciliation.
- Proficiency with practice management systems; EXACT experience a plus (training provided).
- Strong multitasking, organisation and attention to detail in a busy setting.
- Excellent spoken/written English; clear, empathetic communication with diverse patients.
- Comfortable working with clinicians and senior specialists; professional discretion and GDPR awareness.
What we offer
- Attractive terms and salary for suitable candidates; every minute of overtime paid.
- Career progression with clinical and admin support & guidance.
- A fun working environment and modern computerized dental software system.
- Training on EXACT for the right candidate.
Important details before applying
- Full‑time role; minimum 35 hours per week, Monday to Friday on a 5‑day rotation.
- Usual shifts: 9:00‑12:30 or 12:30‑17:00.
- Location: 4 York Place, Leeds LS1 2DR, England.
- Start date: Mid June.
Receptionist - Front of House - Leeds employer: Occupop
Truly Dental is an exceptional employer, offering a vibrant and supportive work culture in the heart of Leeds. With a commitment to employee growth through career progression opportunities and comprehensive training, staff are empowered to thrive in their roles while delivering outstanding patient care. The modern clinic environment, coupled with attractive salary terms and a focus on teamwork, makes Truly Dental a rewarding place to work for those seeking meaningful employment in the dental field.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Front of House - Leeds
✨Tip Number 1
Make sure to research Truly Dental before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in being part of their patient-centred approach.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be clear and empathetic when dealing with patients. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experience where you successfully managed multiple tasks at once, especially in a busy environment like a dental clinic.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Truly Dental team.
We think you need these skills to ace Receptionist - Front of House - Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Receptionist role at Truly Dental. Highlight your relevant experience and skills that match the job description. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle a busy environment, so clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research Truly Dental. Understand their mission, values, and what sets them apart in the dental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Front-of-House Skills
Since you'll be the first point of contact for patients, practice how you would greet and assist them. Role-play common scenarios, like handling phone calls or scheduling appointments, to demonstrate your communication skills and empathy during the interview.
✨Showcase Your Multitasking Abilities
In a fast-paced environment like a dental clinic, multitasking is key. Prepare examples from your past experience where you've successfully managed multiple tasks at once, such as handling patient queries while managing appointment schedules. This will highlight your organisational skills.
✨Be Ready for Technical Questions
Familiarise yourself with practice management systems, especially if you have experience with EXACT. Be prepared to discuss how you’ve used similar software in previous roles and how you can quickly adapt to new systems. This will reassure them of your technical capabilities.
