At a Glance
- Tasks: Onboard clients and manage relationships to ensure their success with the MMCP app.
- Company: Join Occupop, a dynamic company focused on client success.
- Benefits: Gain valuable experience in customer service and account management.
- Other info: Opportunity to work independently and grow your career in a supportive environment.
- Why this job: Make a real difference by helping clients thrive with innovative solutions.
- Qualifications: Experience with parking management platforms and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lancing BN15, England, United Kingdom.
Position: Client Success – MMCP onboarding and ongoing account management. The successful candidate will support Sales and BD teams in onboarding new customers to the MMCP app, liaise with external audit providers and customers to ensure onboarding standards compliance, manage client relationships after onboarding, respond to queries, and drive resolution of issues. You will contribute to future improvements and efficiencies across the service offering, including app and customer experience improvements.
Responsibilities
- Provide system and site setup to MMCP clients
- Onboard and support clients
- Deal with enquiries, delivering positive outcomes for the client
- Ensure tasks are completed accurately and in a timely manner
- Triage tasks professionally, delivering high levels of customer service
- Collaborate with other clients to support Client Success and Account Management teams
- Manage internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLAs
- Complete all administration duties relating to site setup and compliance
Qualifications and skills
- Understand self-ticketing parking operations
- Experience using parking management platforms
- Excellent written communication skills
- High attention to detail with strong organizational abilities
- Ability to manage sensitive issues professionally and confidentially
- Confident liaising with clients, internal teams, and third-party providers
- Able to work independently and take ownership of cases from start to finish
Administrator - Client Success Team in Lancing employer: Occupop
At Occupop, we pride ourselves on fostering a collaborative and supportive work environment in Lancing, where our employees are empowered to grow and thrive. As part of the Client Success Team, you will enjoy comprehensive training, opportunities for professional development, and a culture that values innovation and customer satisfaction. Join us to make a meaningful impact while enjoying the benefits of a dynamic workplace that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Client Success Team in Lancing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Occupop or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to client success and account management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you’ve managed tasks or resolved client issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator - Client Success Team in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Client Success role. Highlight your experience with onboarding and client management, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role requires excellent written communication, take the time to craft a clear and concise cover letter. Use it to demonstrate your ability to communicate effectively, especially when dealing with clients and internal teams. We love a good storyteller!
Attention to Detail is Key:Pay close attention to the details in your application. Ensure there are no typos or errors, as this reflects your organisational abilities. We appreciate candidates who take pride in their work and can manage sensitive issues professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Occupop
✨Know the MMCP Inside Out
Before your interview, make sure you understand the MMCP app and its features. Familiarise yourself with how it works and the common issues clients might face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrator in the Client Success Team, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. This will highlight your ability to deliver positive outcomes.
✨Demonstrate Attention to Detail
Given the importance of accuracy in onboarding and compliance, be ready to discuss how you ensure high levels of detail in your work. You could mention specific tools or methods you use to stay organised and manage tasks efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a client query or a compliance issue. Think through potential scenarios related to the role and prepare your responses. This will show that you can think on your feet and take ownership of cases.
