At a Glance
- Tasks: Onboard clients and manage relationships to ensure their success with the MMCP app.
- Company: Join a dynamic team at Occupop, focused on client success.
- Benefits: Gain valuable experience in client management and problem-solving.
- Other info: Opportunity to work independently and grow within a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Experience with parking management platforms and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lancing BN15, England, United Kingdom.
Position: Client Success – MMCP onboarding and ongoing account management. The successful candidate will support Sales and BD teams in onboarding new customers to the MMCP app, liaise with external audit providers and customers to ensure onboarding standards compliance, manage client relationships after onboarding, respond to queries, and drive resolution of issues. You will contribute to future improvements and efficiencies across the service offering, including app and customer experience improvements.
Responsibilities
- Provide system and site setup to MMCP clients
- Onboard and support clients
- Deal with enquiries, delivering positive outcomes for the client
- Ensure tasks are completed accurately and in a timely manner
- Triage tasks professionally, delivering high levels of customer service
- Collaborate with other clients to support Client Success and Account Management teams
- Manage internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLAs
- Complete all administration duties relating to site setup and compliance
Qualifications and skills
- Understand self-ticketing parking operations
- Experience using parking management platforms
- Excellent written communication skills
- High attention to detail with strong organizational abilities
- Ability to manage sensitive issues professionally and confidentially
- Confident liaising with clients, internal teams, and third-party providers
- Able to work independently and take ownership of cases from start to finish
Administrator - Client Success (MMCP) in Lancing employer: Occupop
At Occupop, we pride ourselves on fostering a dynamic and supportive work environment in Lancing, where our employees are empowered to thrive. As an Administrator in Client Success, you will benefit from a culture that prioritises collaboration and professional growth, alongside competitive remuneration and comprehensive training opportunities. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Client Success (MMCP) in Lancing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Occupop or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client success and account management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with onboarding clients and managing relationships. This can really set you apart during interviews and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator - Client Success (MMCP) in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Client Success role. Highlight your experience with onboarding and client management, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of flair, so don’t be afraid to show us who you are!
Highlight Your Attention to Detail:This role requires a high level of organisation and attention to detail. In your application, provide examples of how you've successfully managed tasks or projects in the past. We want to know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Occupop
✨Know the MMCP Inside Out
Before your interview, make sure you understand the MMCP app and its features. Familiarise yourself with how it works and the common issues clients might face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrator in Client Success, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. This will highlight your ability to deliver positive outcomes.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure tasks are completed correctly and on time. You could mention specific tools or methods you use to stay organised and manage your workload efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a client complaint or a compliance issue. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to maintain professionalism.
