At a Glance
- Tasks: Run engaging Security Awareness Training and manage client relationships to enhance cyber security.
- Company: Join Saepio, a leading UK cyber security specialist with a vibrant culture.
- Benefits: Enjoy hybrid working, 25 days leave, health insurance, and exciting social events.
- Other info: Opportunities for learning, growth, and global incentive trips await you!
- Why this job: Make a real impact in cyber security while developing your skills in a dynamic environment.
- Qualifications: Experience in security roles and a passion for exceptional customer service.
The predicted salary is between 35000 - 45000 £ per year.
Location: Saepio HQ, High Wycombe, Bucks
Salary: Competitive
Hours: Hybrid, Full Time (Mon - Thurs 9am-6pm, Fri 9am-5pm)
Reporting To: Head of Managed Services
About Saepio
Saepio Cyber security isn't an add-on to IT. It's a specialist discipline. We are one of the UK's most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations. We deliver high‑impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.
Responsibilities
- Run Security Awareness Training, including Phishing simulation campaigns and Cyber Security training programmes.
- Set up services for new customers and review results to improve resilience to social engineering attacks.
- Provide insightful summaries of Phishing and Training performance, highlighting trends and recommending service improvements.
- Develop relationships with customers and provide an exceptional level of service.
- Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management).
- Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring satisfaction with services.
- Service Delivery Management: Support and guide customers to improve security awareness and reduce breach likelihood.
- Issue Resolution: Act as a point of contact for service‑related issues, working with internal teams to resolve them promptly and effectively.
- Communication: Provide regular updates to clients on service delivery, addressing inquiries, and managing expectations.
- Performance Monitoring: Track service performance metrics, identify trends, and propose improvements.
- Process Improvement: Identify opportunities to enhance service delivery processes and implement solutions to improve efficiency and client satisfaction.
- Reporting: Prepare and present high‑quality service reports to customers, adding valuable insights to improve security protection.
- Documentation: Maintain accurate records of service delivery activities, client interactions, and issue resolutions.
Qualifications
- Background in Security Awareness Training, E‑Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.
- Passion for delivering high‑quality service to customers; willing to go above and beyond.
- Ability to manage multiple customers while maintaining a high level of attention to detail and organisation.
- Strong communication skills and ability to build professional relationships internally and externally.
- Impeccable organisational and task‑management skills; able to handle pressurised situations and deadlines.
Requirements
- At least 1 year in a customer‑facing security operational support role providing service reporting, reviews, and service improvement.
- Experience in Security Services such as Security Awareness Phishing Simulation, Training, E‑Mail Security, or IT Training.
- Excellent communication and interpersonal skills for building relationships with clients and internal teams.
- Creative problem‑solving skills; identify issues and implement creative solutions efficiently.
- Organisational skills for managing service delivery effectively and coordinating tasks.
- CRM skills; experience with CRM systems to manage client interactions.
- Attention to detail: critical for accurate service delivery, documentation, and SLA adherence.
- Proven track record of delivering exceptional customer service and building strong client relationships.
- Collaborative attitude, working effectively as part of a team to achieve service excellence.
- Desire to learn and develop skills relevant to the role.
Other Skills / Qualifications (Desirable)
- Experience working in a Managed Security Service Provider (MSSP).
- Experience with Security Awareness Training/Human Risk Management (Know Be 4/KB4).
- Relevant Cyber Security certifications (e.g. Comp TIA, NIST, ISO27001, SOC2, GDPR).
Benefits
- Hybrid working.
- 25 days annual leave plus one half‑day for a 'Duvet morning' and one for your birthday.
- BUPA Premium Health Insurance covering pre‑existing conditions.
- Life Insurance.
- Critical Illness Cover.
- Royal London Pension Plan.
- Strong learning and development culture.
- Incentive trips exploring the globe.
- Happy hour Fridays.
- Free parking onsite at HQ.
- Cycle to Work scheme.
- Fantastic social events: Family Fun Day, Quarterly socials, Festive Party.
- Quarterly company‑wide recognition events (e.g. lunch at a Michelin star restaurant).
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
Human Risk Analyst - Security Awareness Training employer: Occupop
Saepio is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model and a generous benefits package including 25 days of annual leave, premium health insurance, and unique perks like 'Duvet mornings' and incentive trips. With a strong focus on learning and development, employees are encouraged to enhance their skills in a collaborative and supportive work culture, making it an ideal place for those passionate about cyber security and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Human Risk Analyst - Security Awareness Training
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Occupop, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Occupop
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Occupop. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Human Risk Analyst - Security Awareness Training
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Occupop insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Occupop that you’re committed to staying ahead in the game.
How to prepare for a job interview at Occupop
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Occupop to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Occupop.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
