At a Glance
- Tasks: Run engaging Security Awareness Training and improve client resilience against cyber threats.
- Company: Join Saepio, a leading UK cyber security specialist with a vibrant culture.
- Benefits: Enjoy hybrid working, generous leave, health insurance, and exciting social events.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in cyber security while developing your skills in a dynamic environment.
- Qualifications: Experience in security training or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Saepio HQ, High Wycombe, Bucks
Salary: Competitive
Hours: Hybrid, Full Time (Mon - Thurs 9am-6pm, Fri 9am-5pm)
Reporting To: Head of Managed Services
About Saepio
Saepio Cyber security isn't an add-on to IT. It's a specialist discipline. We are one of the UK's most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations. We deliver high‑impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.
Responsibilities
- Run Security Awareness Training, including Phishing simulation campaigns and Cyber Security training programmes.
- Set up services for new customers and review results to improve resilience to social engineering attacks.
- Provide insightful summaries of Phishing and Training performance, highlighting trends and recommending service improvements.
- Develop relationships with customers and provide an exceptional level of service.
- Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management).
- Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring satisfaction with services.
- Service Delivery Management: Support and guide customers to improve security awareness and reduce breach likelihood.
- Issue Resolution: Act as a point of contact for service‑related issues, working with internal teams to resolve them promptly and effectively.
- Communication: Provide regular updates to clients on service delivery, addressing inquiries, and managing expectations.
- Performance Monitoring: Track service performance metrics, identify trends, and propose improvements.
- Process Improvement: Identify opportunities to enhance service delivery processes and implement solutions to improve efficiency and client satisfaction.
- Reporting: Prepare and present high‑quality service reports to customers, adding valuable insights to improve security protection.
- Documentation: Maintain accurate records of service delivery activities, client interactions, and issue resolutions.
Qualifications
- Background in Security Awareness Training, E‑Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.
- Passion for delivering high‑quality service to customers; willing to go above and beyond.
- Ability to manage multiple customers while maintaining a high level of attention to detail and organisation.
- Strong communication skills and ability to build professional relationships internally and externally.
- Impeccable organisational and task‑management skills; able to handle pressurised situations and deadlines.
Requirements
- At least 1 year in a customer‑facing security operational support role providing service reporting, reviews, and service improvement.
- Experience in Security Services such as Security Awareness Phishing Simulation, Training, E‑Mail Security, or IT Training.
- Excellent communication and interpersonal skills for building relationships with clients and internal teams.
- Creative problem‑solving skills; identify issues and implement creative solutions efficiently.
- Organisational skills for managing service delivery effectively and coordinating tasks.
- CRM skills; experience with CRM systems to manage client interactions.
- Attention to detail: critical for accurate service delivery, documentation, and SLA adherence.
- Proven track record of delivering exceptional customer service and building strong client relationships.
- Collaborative attitude, working effectively as part of a team to achieve service excellence.
- Desire to learn and develop skills relevant to the role.
Other Skills / Qualifications (Desirable)
- Experience working in a Managed Security Service Provider (MSSP).
- Experience with Security Awareness Training/Human Risk Management (Know Be 4/KB4).
- Relevant Cyber Security certifications (e.g. Comp TIA, NIST, ISO27001, SOC2, GDPR).
Benefits
- Hybrid working.
- 25 days annual leave plus one half‑day for a 'Duvet morning' and one for your birthday.
- BUPA Premium Health Insurance covering pre‑existing conditions.
- Life Insurance.
- Critical Illness Cover.
- Royal London Pension Plan.
- Strong learning and development culture.
- Incentive trips exploring the globe.
- Happy hour Fridays.
- Free parking onsite at HQ.
- Cycle to Work scheme.
- Fantastic social events: Family Fun Day, Quarterly socials, Festive Party.
- Quarterly company‑wide recognition events (e.g. lunch at a Michelin star restaurant).
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
Human Risk Analyst - Security Awareness Training in High Wycombe employer: Occupop
Saepio is an exceptional employer located in High Wycombe, offering a dynamic work culture that prioritises employee growth and development. With a strong emphasis on security awareness training, employees benefit from hybrid working arrangements, generous annual leave, and comprehensive health insurance, alongside unique perks like incentive trips and social events that foster team spirit. Joining Saepio means being part of a leading cyber security firm that values high-quality service and client relationships, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Human Risk Analyst - Security Awareness Training in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to security awareness training and think of ways you can contribute. Tailor your answers to show how you align with their values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Human Risk Analyst - Security Awareness Training in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Human Risk Analyst role. Highlight your experience in security awareness training and customer service, as these are key to what we’re looking for at Saepio.
Show Off Your Skills:Don’t hold back on showcasing your skills! Whether it’s your knack for communication or your organisational prowess, let us know how you can contribute to our team and improve client relationships.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your knowledge of security awareness training and phishing simulations. Familiarise yourself with the latest trends in cyber security, as well as Saepio's services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves building relationships with clients, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex information in previous roles, especially in customer-facing situations.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like resolving client issues or improving service delivery. Think of real-life examples from your past experiences where you demonstrated problem-solving skills and creativity in overcoming challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about their approach to client relationship management or how they measure the success of their security awareness training. It shows you're engaged and eager to learn more about the company.
