At a Glance
- Tasks: Deliver 5-Star customer service while ensuring a safe and secure environment.
- Company: Join Bitrecruit, a leader in providing exceptional front of house services.
- Benefits: Competitive salary, bespoke training, employee discounts, and mental health support.
- Other info: Flexible shifts with opportunities for career growth and social events.
- Why this job: Be the face of our brand and enhance client experiences every day.
- Qualifications: Customer service experience, strong communication skills, and a valid SIA licence.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence. The role operates on a full-time contract, working 12-hour shifts on a 6 on, 3 off (Nights only) schedule, or a 3-day 3-night 3-off split shift.
Key Responsibilities
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible.
- Anticipate any action client requirements in a professional manner.
- Provide a consistently professional service at all times.
- Issue visitor passes using the BluePoint Visitor Management System as per sign-in and out policies and procedures.
- Provide a high level of concierge services and have a wide knowledge of the local and surrounding areas.
- Ensure all fire exits are kept clear and health & safety issues are reported.
- Ensure all landlord contractors access is pre-authorised on the Vicinitee Permit System in accordance with risk assessment/permit-to-work conditions.
- Carry out internal and external patrols where required.
- Provide administrative support / incident report writing.
- Create a safe environment for all customers, guests and visitors.
- Always maintain a high-security awareness.
- Interact with CCTV where required.
- First-aid training required.
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
- Holds a true passion for high standards of customer and service delivery.
- Keen interest and high level of systems/technology and computer skills would be an advantage.
- Excellent interpersonal skills and the ability to interact with people at all levels.
- Immaculate presentation.
- Intuitive customer-related logic.
- Ability to work independently with confidence, using own initiative as required.
- Look for opportunities to enhance client/visitor experience.
- Clear, concise and confident communication skills which are customer service oriented with a very keen eye for detail.
- Confidence and common sense to access and utilize expert resources when making decisions.
- Maintain and practice a high degree of confidentiality at all times.
- Computer literate with good email etiquette.
- Use of concierge and Microsoft systems is an advantage.
- High level of security awareness.
- Valid SIA licence required.
- 5 years of continuous work employment history, without gaps and verifiable work history.
What We Offer
- Highly competitive salary within the corporate sector.
- CPD – Bespoke Training, Learning & Development opportunities.
- Licence Upskill – where applicable.
- Perk Box – Employee discount scheme.
- Laundry service for tailored uniform.
- Cycle to Work Scheme.
- Social events and activities.
- Pension scheme.
- Employee mental health assistance helpline.
- Recognition schemes including our employee of the month programme.
- Employee Health Cash Plan for you and your dependants.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Guest Ambassador employer: Occupop
At Bitrecruit, we pride ourselves on being an exceptional employer, offering a dynamic work environment for our Guest Ambassadors. With a focus on professional development through bespoke training and a supportive culture that values employee well-being, we ensure our team members thrive both personally and professionally. Located in a vibrant area, our commitment to high standards of service delivery is matched by our competitive salary and comprehensive benefits, making us an attractive choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Ambassador
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult client or an emergency. Being prepared will boost your confidence and show that you can think on your feet.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge during the interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to provide a 5-star experience for clients and visitors.
Be Professional and Personable:Your application should reflect your professional attitude and friendly nature. Use clear, concise language and let your personality shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Occupop
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various scenarios, like greeting clients or resolving issues. Show them you understand the importance of a 5-Star service delivery.
✨Familiarise Yourself with Technology
Since the role involves using systems like BluePoint and Vicinitee, make sure you’re comfortable with technology. If you have experience with similar systems, be prepared to share that. It’ll show you’re tech-savvy and ready to hit the ground running.
✨Demonstrate Your Proactivity
Think of examples where you’ve gone above and beyond in previous roles. Whether it’s anticipating client needs or enhancing their experience, having specific stories will highlight your proactive nature and fit for the role.
✨Dress to Impress
Presentation matters, especially in a front-of-house role. Dress smartly for the interview to reflect the immaculate presentation expected in the job. It’ll help you make a great first impression and show you take the opportunity seriously.
