At a Glance
- Tasks: Welcome patients, manage appointments, and support a friendly clinic environment.
- Company: Truly Dental, a modern dental company focused on quality care.
- Benefits: Part-time hours, competitive salary, career progression, and training opportunities.
- Other info: Flexible shifts and a supportive work culture await you!
- Why this job: Join a fun team and make a real difference in patient care.
- Qualifications: Experience in reception roles and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Who We Are
Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. At our Truly Glasgow clinic, we deliver cutting‑edge dentistry in a welcoming environment.
Key Responsibilities
- Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
- Manage a multiline phone system and high‑volume inbox/queries; prioritise between in‑person and remote patient needs.
- Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
- Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
- Generate billing statements, process payments, reconcile daily cash takings, and handle deposits/clerical handoff as required.
- Operate clinic software (training provided; network uses Dentally practice management system) and adhere to data‑protection protocols.
- Support change‑over periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
- Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.
Requirements
- Education – Secondary education required; vocational/admin qualification is an advantage.
- Experience – Minimum 1–2 years in front‑of‑house or reception roles; dental or hospital reception experience strongly preferred.
- Proven success in high‑volume, customer‑facing environments.
- Knowledge & Skills – Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
- Proficient or willing to learn clinic practice management systems (Dentally experience is a plus).
- Strong multitasking, organisation, and attention to detail in a busy setting.
- Communication – Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
- Team & GDPR – Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.
- Core Competencies – Patient‑centric service & empathy; stress tolerance & prioritisation in a high‑volume environment; teamwork & cross‑functional coordination; accountability & reliability (punctuality, accuracy of cash/records); learning agility (adapting to systems & processes).
What We Offer
- Attractive part‑time terms and salary for the right candidate; overtime paid as applicable.
- Career progression opportunities: admin support, training, and guidance in a fast‑growing dental network.
- A fun, modern working environment with up‑to‑date dental software and processes.
- Training on the EXACT system for the successful candidate to support your growth in the role.
- Flexibility and variety: part‑time hours, weekend shifts, opportunity to support across clinic flow and service.
Important Details Before Applying
- Full‑time role based at Truly Glasgow, 89 Dunlop St, Glasgow G1 4ET, UK.
- Shift pattern: Mon, Tue, Thu: 9:00 – 18:00; Wed: 9:00 – 19:00; Fri: 9:00 – 17:00.
Receptionist - Front Of House - Truly Glasgow employer: Occupop
At Truly Dental, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of Glasgow. Our team enjoys attractive part-time terms, career progression opportunities within our expanding dental network, and comprehensive training to enhance their skills. With a focus on patient-centric service and a collaborative culture, Truly Dental is dedicated to fostering employee growth while delivering high-quality dental care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Front Of House - Truly Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Truly Dental. Understand their values and what makes them tick. This way, you can show off your enthusiasm and fit right in with their culture.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the clinic. Role-play common scenarios with a friend or family member to boost your confidence in handling patient queries and managing the phone system.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that’s professional yet comfortable, so you feel confident when meeting patients and colleagues.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Receptionist - Front Of House - Truly Glasgow
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in front-of-house roles and any specific skills that align with what we’re looking for at Truly Glasgow.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients, it’s crucial to demonstrate your excellent communication skills. Use clear and empathetic language in your application to reflect how you would interact with our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role at Truly Glasgow!
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research Truly Dental. Understand their values, services, and what sets them apart in the dental industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a receptionist, clear and empathetic communication is key. Practice common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and maintaining a friendly tone, as this will reflect how you would interact with patients.
✨Showcase Your Multitasking Abilities
In a busy reception environment, multitasking is essential. Prepare examples from your past experience where you've successfully managed multiple tasks at once, like handling phone calls while checking in patients. This will demonstrate your ability to thrive in a high-volume setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if Truly Dental is the right fit for you.
