At a Glance
- Tasks: Lead and improve care quality across nursing homes while supporting team development.
- Company: Excelcare, a trusted nursing and care home provider with over 35 years of experience.
- Benefits: Competitive salary, pension scheme, free parking, and bonus opportunities.
- Other info: Join a dynamic team dedicated to outstanding care and continuous improvement.
- Why this job: Make a real difference in healthcare while advancing your career in a supportive environment.
- Qualifications: Registered Nurse with management experience and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Excelcare is a privately owned nursing and care home provider established for over 35 years. Our Essex and South London Region comprise 16 care and nursing homes. We have a superb opportunity for a Deputy Regional Operations Director to join a strong and well-established Team.
Purpose of the role
Operating under the guidance and leadership of the Regional Operations Director (ROD) and working closely with the Regional Support Team, your role will be to give strategic direction for homes to improve quality, safety, and care delivery in line with Excelcare's Care Quality Framework and CQC's Single Assessment Framework. The goal is to improve the quality, safety and provision of nursing and care services, while consistently adhering to the company's values and standards therefore you would act as Clinical Lead for the region, hence the need for this to be a Qualified Nurse.
About the Deputy Regional Operations Director role
- Provide operational support and expertise covering areas to include Care, HR, Lifestyle, Housekeeping, Mealtime experience, Sales & Marketing, Finance, Communications, and Learning & Development.
- Play a lead role in setting the vision and strategic direction for homes to improve quality, safety, and care delivery.
- Assume the role of Clinical Lead for the region and manage team members effectively in accordance with the regional organisational structure.
- Collaborate closely with our Senior Leadership Team (SLT) to ensure excellent customer service, high-quality standards, and effective people management.
- Provision of cover in the absence of the ROD.
- Support nurse development through clinical supervisions and revalidation.
- Lead in cascading lessons learned within the region and staying up-to-date on lessons learned for the organisation.
- Provide operational support to enhance the quality of care, boost operational efficiency, and achieve profitable success.
- Work closely with the Quality Compliance Department, Regional Support Partners and other teams to establish best practices, adhere to company policies and procedures, and achieve 'good' or 'outstanding' ratings with CQC and Local Authorities.
- Attend meetings with the ROD, the Quality and Governance Team, and SLT to plan strategies for continually improving service quality.
- Coach and guide the team on the importance of good governance and evidence-based practices.
- Ensure the effectiveness of clinical and care pathways from pre-assessment to discharge.
- Maintain strong communication channels with regulatory bodies and partner organisations and attend regular Manager's meetings to provide regulatory updates.
- Collaborate with auditors to track trends and develop action plans based on audits, ensuring compliance with CQC standards and Health & Safety regulations.
- Maintain up-to-date knowledge of CQC regulations, legislative requirements, and best practices.
- Lead in maintaining Duty of Candour responsibilities.
- Participate in the regional on-call rota along with regional team members on rotation.
- Monitor, report to coroners, insurers, and refer to external professional bodies as needed.
- Ensure legal and ethical compliance in all care home operations.
- Monitor and support accurate record-keeping, including care planning.
- Strive for excellence in service delivery, create inclusive environments, elevate standards, and foster a commitment to outstanding care in all homes.
About you
- Registered Nurse with active PIN number is essential.
- A Management and/or audit qualification in the Health and Social care space would be preferable.
- A car driver with use of own car in order to travel across the services (mileage will be paid for business use).
- Demonstratable experience of problem solving and action planning.
- Experience in managing safeguarding concerns.
- Auditing experience.
- Strong knowledge of care and risk assessing.
- More than 5 years clinical and care experience in social care.
- Previous Care Home Service Management including a dementia service.
- Experience in Change management.
- Able to work independently and lead teams.
- Clear report writing and objective setting.
- Knowledge of electronic systems.
- Clear communicator with excellent organisational skills.
- Ability to liaise with other external professionals such as CQC and contracts departments within local authorities.
- Sound working knowledge of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC, ICP and H&S knowledge.
What you can expect in return
- PIN renewal cost covered by Excelcare.
- Free parking.
- DBS Certificate paid for by Excelcare.
- Contributory Pension Scheme.
- Discretionary Company Bonus Scheme.
- Annual Salary Review.
- Refer a Friend Scheme rewarding up to £500 for every person you refer.
- Blue Light Card membership reimbursement - where you can access a wide range of discounts.
- Long service awards.
If the role of Deputy Regional Operations Director sounds like your next career move, please apply online today.
Deputy Regional Operations Director in Essex employer: Occupop
Excelcare is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With over 35 years in the nursing and care home sector, we provide comprehensive benefits including free parking, a contributory pension scheme, and opportunities for professional advancement, all while fostering a commitment to outstanding care in our London and Essex locations.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Regional Operations Director in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who might know someone at Excelcare. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Excelcare's values and recent initiatives. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission to improve care quality.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for nursing and care!
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about joining our team and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Deputy Regional Operations Director in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Regional Operations Director role. Highlight your relevant experience in care management, clinical leadership, and operational support. We want to see how your skills align with our values and the specific requirements of the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving care quality and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved care delivery or operational efficiency in previous roles. Numbers and outcomes speak volumes, so let us know what you've accomplished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you’re well-versed in Excelcare's Care Quality Framework and CQC regulations. Brush up on your clinical knowledge and be ready to discuss how you can improve care delivery and safety in the homes.
✨Showcase Your Leadership Skills
As a Deputy Regional Operations Director, you'll need to demonstrate strong leadership. Prepare examples of how you've effectively managed teams, resolved conflicts, and driven change in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you’ve had to make tough decisions or implement new strategies, especially in a care setting.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like compliance and governance. This will show you can liaise effectively with regulatory bodies and your team.
