At a Glance
- Tasks: Coordinate patient bookings and ensure smooth experiences in a vital NHS role.
- Company: Join the Royal Derby Hospital team and support essential healthcare services.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and a Blue Light Discount Card.
- Other info: Hybrid work model with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference in patient care while working in a collaborative environment.
- Qualifications: Experience in patient booking, ideally within the NHS; healthcare experience is a plus.
The predicted salary is between 24979 - 24979 £ per year.
Location: Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE.
Contract: Fixed term 3‑6 months, 37.5 hours per week (Mon‑Fri), hybrid (3 days on site, 2 remote).
Salary: £24,979 per annum.
Overview: This client‑site based role is essential to the non‑clinical function. As a Patient Booking Administrator you will ensure smooth patient experiences and support the NHS.
Responsibilities:
- Check referrals from acute service teams or GPs for patient suitability.
- Contact suitable patients to offer appointments in line with trust/health board policy and record outcomes on Medinet and client systems.
- Ensure patients receive and understand all required information and medications before appointments, escalating clinical queries to a nursing team member.
- Log all patient contact in line with required processes.
- Prepare patient notes and historical health information in readiness for appointments.
- Provide accurate and timely reporting of appointment outcomes to allow follow‑up clinical activities and facilitate billing to Trust/Health Board clients.
- Support clinical audit activities, checking historic patient outcome data or assisting with stock‑piling/ordering of equipment and medical consumables.
- Engage and contribute to continuous improvement of care within Medinet, identifying operational and policy related changes.
Essential Requirements:
- Previous experience in patient appointment booking, ideally within the NHS.
- Respiratory experience preferred; otherwise medical or healthcare experience acceptable.
What we offer:
- Collaborative and innovative work environment.
- 25 days annual leave (pro‑rata).
- Blue Light Discount Card.
- Company pension.
Safeguarding & recruitment statement: background, DBS, reference checks required. Inclusive workforce: we welcome applications from anyone regardless of age, disability, gender, race, ethnicity, nationality, religion or belief, or sexual orientation. We follow a Safer Recruitment process for all roles and conduct proportionate background, DBS and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005.
Endoscopy Bookings Coordinator employer: Occupop
At Medinet, we pride ourselves on fostering a collaborative and innovative work environment that prioritises patient care and employee well-being. As an Endoscopy Bookings Coordinator at the Royal Derby Hospital, you will benefit from a generous annual leave package, a supportive hybrid working model, and opportunities for professional growth within the NHS framework, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Endoscopy Bookings Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with NHS roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient booking and administration. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've improved patient experiences in previous roles. This will help you stand out as someone who truly cares about the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Endoscopy Bookings Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in patient appointment booking or healthcare. We want to see how your skills match the role of Endoscopy Bookings Coordinator!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting the NHS and how you can contribute to improving patient experiences. Keep it engaging and personal!
Showcase Your Communication Skills:As a Patient Booking Administrator, clear communication is key. In your application, give examples of how you've effectively communicated with patients or colleagues in the past. We love to see those skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on the specifics of patient booking processes, especially within the NHS. Familiarise yourself with Medinet and any relevant systems they use. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Your Empathy
As an Endoscopy Bookings Coordinator, you'll be dealing with patients who may be anxious about their appointments. Practice how you would communicate with them, ensuring you convey understanding and support. This will highlight your ability to provide a smooth patient experience.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult patient or dealing with scheduling conflicts. Think of examples from your past experience where you've successfully navigated similar challenges, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
