At a Glance
- Tasks: Manage credit control processes and build strong relationships with customers.
- Company: Join TSG UK, a dynamic finance team committed to excellence.
- Benefits: Competitive salary, company discounts, hybrid working, and professional growth opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in finance while developing your skills in a supportive environment.
- Qualifications: Experience in finance or customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 31000 £ per year.
Credit control processes are the backbone of any successful organisation and we are committed to maintaining the highest standards. Our finance team is at the heart of this commitment, and we’re looking for a Credit Controller to join our team at TSG UK.
About the role
Your primary objective will be to develop solid alliances with both customers and co‑workers to ensure the accurate and timely processing of payments, maximising the collection of funds and minimising overdue accounts. As an integral part of our financial team, your multi‑skilled approach will help us maintain high levels of financial control and exceptional customer service.
Responsibilities
- Credit Control & Collections
- Actively manage a defined ledger, ensuring prompt collection of outstanding balances in line with agreed payment terms and company procedures.
- Monitor customer credit limits and balances in line with company risk mitigation controls.
- Proactively chase overdue accounts through telephone, email and written correspondence.
- Investigate, manage and resolve invoice and payment queries in a timely and professional manner.
- Escalate high‑risk or long‑overdue accounts to the Credit Control Manager as appropriate.
- Customer & Stakeholder Management
- Build and maintain effective working relationships with customers to support timely payment and issue resolution.
- Liaise with internal stakeholders including Sales, Operations and Finance to resolve disputes and prevent delays in payment.
- Deliver a consistently high standard of customer service, including managing sensitive or escalated conversations professionally.
- Operational & Team Support
- Complete daily credit control administration accurately and on time.
- Maintain accurate records of all collection activity and customer communications.
- Support team cover during periods of holiday or sickness and contribute flexibly across the credit control function.
- Contribute to continuous improvement of credit control processes and ways of working.
Qualifications and Experience
- Previous commercial experience in a finance and/or customer‑focused role with regular interaction across a diverse range of stakeholders.
- Strong customer‑centric approach and ability to build effective working relationships.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Excel; experience of ERP systems is a bonus.
- Strong customer service skills, capable of handling complex situations with professionalism.
- Proven problem‑solving skills and attention to detail.
- Existing knowledge of credit risk principles and debt recovery processes is a big plus.
- Credit management or finance‑related qualification (e.g. CICM) is desirable but not essential.
Benefits
- Salary range: £27,000 – £31,000.
- Company discounts, electric vehicle scheme, salary sacrifice pension and healthcare.
- Great team, professional growth opportunities and exposure across multiple levels of the business.
- Hybrid or remote working to fit with your location, lifestyle and preferences.
- Flexible engagement across credit control and finance functions.
Your career path
This role offers the opportunity to develop a strong foundation in credit control and finance, with potential progression into senior credit control, credit management or wider finance roles.
Employer Statement
We are accepting applications from candidates preferably based within a commutable distance of our Longforgan office, where you can expect a hybrid working pattern once initial training is complete. However we are also open to applications from experienced UK‑based candidates seeking a remote working opportunity.
Diversity, Equity and Inclusion
At TSG UK, we are proud to be an equal‑opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value diverse perspectives and encourage candidates from all backgrounds to apply and contribute to our mission.
Credit Controller in Dundee employer: Occupop
At TSG UK, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and professional growth. Our Credit Controller role not only provides competitive salary and benefits, including a hybrid working model, but also opens doors for career advancement within our dynamic finance team. Join us in Dundee, where you can thrive in a diverse environment committed to inclusivity and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in finance and credit control. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for credit controllers and practice your responses. We want you to showcase your problem-solving skills and customer service expertise, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at TSG UK. Let’s get you on board!
We think you need these skills to ace Credit Controller in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in finance and customer service, and don’t forget to mention any relevant skills like problem-solving and communication. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background makes you a great fit for TSG UK. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Skills:In your application, be sure to showcase your skills with Microsoft Excel and any ERP systems you've used. If you have knowledge of credit risk principles or debt recovery processes, shout about it! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team at TSG UK!
How to prepare for a job interview at Occupop
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've managed ledgers or collections in the past. Familiarise yourself with key metrics that demonstrate your success in previous roles.
✨Build Rapport
Since building relationships is crucial for this role, think about examples where you've successfully managed customer relationships or resolved disputes. Be prepared to share how you approach sensitive conversations and maintain professionalism under pressure.
✨Showcase Your Problem-Solving Skills
Credit control often involves navigating complex situations. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your attention to detail and any strategies you've implemented to improve processes.
✨Familiarise Yourself with Tools
Having a good grasp of Microsoft Excel and any ERP systems will give you an edge. If you have experience with specific tools, mention them during the interview. Consider preparing a few examples of how you've used these tools to enhance your efficiency in credit control tasks.
