At a Glance
- Tasks: Manage Deliveroo performance, optimise menus, and enhance customer experience.
- Company: Join a premium food business with a strong brand identity.
- Benefits: Dynamic work environment with opportunities for growth and ownership.
- Other info: Collaborative team culture focused on quality and performance.
- Why this job: Make a real impact on sales and customer satisfaction in a fast-paced setting.
- Qualifications: Experience with delivery platforms and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Bayley and Sage is a small group of 14 independent stores serving local communities across London. Since 1997, we have provided delicious food with quality and provenance. We are expanding our team with the role of Deliveroo Operations Co‑ordinator. This role has clear accountability for the performance of Deliveroo as a revenue channel. You will oversee menu optimisation, product presentation, order flow, customer experience, and platform performance, ensuring that every detail contributes to both brand integrity and commercial success. Working closely with store teams, you will identify opportunities to improve efficiency, increase basket spend, and reduce operational friction.
Key Responsibilities
- Own and manage Deliveroo performance across all locations
- Curate and optimise menus to drive sales, AOV and product visibility
- Ensure all listings, descriptions, and photography are aligned with brand standards and conversion-focused
- Monitor live order flow to ensure speed, accuracy, and consistency of execution
- Manage customer queries and refunds, balancing customer experience with cost control
- Work closely with store teams to improve preparation times and reduce errors
- Identify gaps in availability, bestsellers and underperforming products
- React quickly to platform issues, outages or operational challenges
Key KPIs & Performance Metrics
- Sales growth on Deliveroo (weekly and monthly)
- Average Order Value (AOV)
- Order accuracy and rejection rates
- Preparation and dispatch times
- Menu availability / out-of-stock levels
- Refund levels and root‑cause analysis
- Customer ratings and reviews
- Top‑performing vs underperforming SKUs
About the Deliveroo Co‑ordinator role
- Exceptionally organised, with a sharp commercial mindset
- Strong analytical skills with the ability to interpret data and act quickly
- Calm and solutions‑focused in a fast‑paced environment
- Digitally confident with experience managing delivery or e‑commerce platforms
- A natural collaborator, able to influence store teams and drive standards
- Passionate about food, quality and presentation
- Proven experience managing Deliveroo (or a similar platform) from a business/operational perspective
- Strong understanding of how to drive conversion, basket spend and operational efficiency
Why join us?
- Be part of a premium, fast‑growing food business with a strong brand identity
- Take ownership of a key and growing revenue channel
- Work in a dynamic, detail‑driven environment where quality and performance go hand in hand
Deliveroo Operations Co-ordinator employer: Occupop
Bayley and Sage is an exceptional employer, offering a vibrant work culture that prioritises quality and community engagement. As a Deliveroo Operations Co-ordinator, you will have the opportunity to take ownership of a key revenue channel while working in a dynamic environment that fosters collaboration and innovation. With a focus on employee growth and a commitment to excellence, Bayley and Sage provides a rewarding experience for those passionate about food and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Deliveroo Operations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the food and delivery industry, especially those who work at Deliveroo or similar platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with menu optimisation or managing delivery platforms, make sure to highlight that in conversations. Use real examples of how you’ve improved performance or customer experience.
✨Tip Number 3
Stay on top of trends! Keep an eye on what’s happening in the food delivery space. Being able to discuss current trends or challenges during interviews shows you’re passionate and knowledgeable about the industry.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get all the latest updates on new roles!
We think you need these skills to ace Deliveroo Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deliveroo Operations Co-ordinator role. Highlight your experience with e-commerce platforms and any relevant achievements that showcase your analytical skills and ability to drive sales.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about food and how you can contribute to our team. Use specific examples from your past experiences to demonstrate your problem-solving skills and commercial mindset.
Showcase Your Digital Confidence:Since this role involves managing delivery platforms, make sure to mention any relevant digital tools or software you've used. We want to see that you're comfortable in a tech-driven environment and can adapt quickly.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Occupop
✨Know Your Numbers
Make sure you’re familiar with key performance indicators like sales growth, average order value, and order accuracy. Being able to discuss these metrics confidently will show that you understand the operational side of the role and can contribute to improving them.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to make decisions in previous roles. Whether it’s optimising a menu or improving customer experience, being able to demonstrate your analytical mindset will impress the interviewers.
✨Be Ready to Discuss Collaboration
This role requires working closely with store teams, so be prepared to share experiences where you’ve successfully collaborated with others. Highlight how you influenced team members to drive standards and improve efficiency.
✨Passion for Food and Quality
Express your enthusiasm for food and presentation during the interview. Share any relevant experiences or insights that reflect your passion, as this aligns perfectly with the company’s values and mission.
