At a Glance
- Tasks: Manage client enquiries, conduct service reviews, and support onboarding and training.
- Company: Join SmartSearch, a multi-award-winning tech company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work environment.
- Other info: Be part of a diverse team committed to social responsibility and personal development.
- Why this job: Make a real impact by delivering exceptional customer experiences for high-value clients.
- Qualifications: Strong problem-solving skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: West Yorkshire, England, United Kingdom
Contract length: 12 months
Responsibilities
- Manage daily enquiries and requests from high value clients via email or call.
- Prepare and conduct service reviews, analyse client data, and upload data reports to the SmartSearch system.
- Support the CS Enterprise team by onboarding new clients and facilitating client training.
- Join a rotating shift pattern to provide out‑of‑hours support—typically 2–6 separate weekend days per quarter.
- Develop a general understanding of Anti‑Money Laundering regulations and the SmartSearch product to support clients effectively.
- Take responsibility for standard queries to ensure an exceptional customer journey and resolve issues promptly or liaise with the appropriate department.
- Keep key stakeholders informed with timely updates on product or service issues.
- Manage and prioritise workload effectively within expected SLAs.
- Perform tasks such as processing batch uploads, creating agreements, and updating the platform on behalf of CS Enterprise account owners.
- Assist with onboarding new clients and supporting relationships with existing clients through training or hosting client calls.
- Ensure a seamless customer experience for Enterprise clients, delivering excellent service and exceeding expectations.
Qualifications
- Strong problem‑solving skills.
- Ability to juggle multiple tasks while maintaining sharp attention to detail.
- Comfortable collaborating across departments and teams.
- Ability to operate in a fast‑paced environment.
- World‑class customer service skills.
- Excellent verbal and written communication skills.
- Team player, self‑starter, and multitasker who can quickly adjust priorities.
Company Culture
SmartSearch is a multi‑award‑winning tech company with an aspirational mentality. Recognised in the RegTech100 list for 2024, the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024, and Technology Provider of the Year by Corporate Finance Awards 2024. Certified Great Place To Work since 2022, we offer excellent progression opportunities, personal development goals, regular feedback, and support. We are committed to diversity & inclusion, social responsibility, and community impact through DE&I initiatives and charitable effort.
Benefits
- 25 days holiday rising to 30 with each year of service
- Private medical insurance covering dental and optical
- Company pension scheme
- Life assurance – 4× annual salary
- One day paid volunteering per year
- Enhanced maternity/paternity offerings
- Employee Assistance Programme
- Cycle to work scheme
- Access to a gym
Customer Success Enterprise Coordinator employer: Occupop
At SmartSearch, we pride ourselves on being a multi-award-winning tech company that fosters an aspirational work culture in West Yorkshire. Our commitment to employee growth is evident through excellent progression opportunities, personal development goals, and a supportive environment that values diversity and inclusion. With generous benefits such as 25 days of holiday, private medical insurance, and a focus on community impact, we ensure our employees not only thrive professionally but also enjoy a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Enterprise Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at SmartSearch or similar companies on LinkedIn. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how you'd handle tricky client situations or onboarding challenges—show us your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise, and don’t hesitate to ask questions. It shows you're engaged and eager to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at SmartSearch.
We think you need these skills to ace Customer Success Enterprise Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Enterprise Coordinator role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and customer service expertise.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this position, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors before hitting send.
Demonstrate Your Team Spirit:We love team players! In your application, mention any experiences where you collaborated with others or supported a team. This will show us that you can thrive in our fast-paced environment and contribute positively to our culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're genuinely interested in joining our awesome team!
How to prepare for a job interview at Occupop
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of SmartSearch and its features. Familiarise yourself with Anti-Money Laundering regulations as they relate to the product. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you resolved issues or improved client relationships. This is crucial for a role that focuses on managing high-value clients.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to juggle multiple tasks while maintaining attention to detail, as this is key for the fast-paced environment at SmartSearch.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new clients, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
