At a Glance
- Tasks: Support invoicing and customer service while ensuring smooth operations.
- Company: Join a dynamic team at Occupop in Cadishead, England.
- Benefits: Enjoy bonuses, discounts, and 33 days holiday plus health care perks.
- Other info: Great opportunities for personal growth and development.
- Why this job: Make a real difference in customer satisfaction and business efficiency.
- Qualifications: GCSEs/A-levels or equivalent with admin or customer service experience.
The predicted salary is between 28371 - 28371 £ per year.
We are seeking a motivated individual to provide invoicing and administrative support to the operational depot, ensure compliance with health and safety policies, and deliver high levels of customer service and professional administration to support the business operations.
Responsibilities
- Provide invoicing and administrative support to the operational depot.
- Review and process invoices from site deliveries; verify accuracy against service contracts and purchase orders.
- Input invoice data into the accounting system; prepare and send out customer returns; monitor and follow up on outstanding invoices.
- Maintain organised records of invoices and payments; assist in generating financial reports related to invoicing.
- Communicate with customers and internal departments regarding invoicing queries.
- Provide day-to-day administration tasks: answer inbound calls and emails, generate quotations and manage them through to order stage; handle complaints and resolve them accordingly.
- Ensure customer confidentiality within all tasks and assist with month-end tasks within the division timescales.
- Coordinate with all sections of the business to meet tasks, deadlines, and customer SLAs & KPIs; take ownership of customer calls and orders; distribute to relevant sections as required.
- Proactively manage time and activities to ensure efficiency and output; maintain safety practices under the Group's H&S policy.
Qualifications
- GCSEs/A-levels or equivalent; relevant admin, finance or customer service experience.
- Proactive, professional, and customer-focused; able to take ownership of tasks, communicate clearly, and work well under pressure while meeting deadlines.
- Strong administration and invoicing skills; good written and verbal communication; confident using in-house systems, databases, and standard IT packages (e.g., Microsoft Office).
- Accuracy is essential when processing invoices, checking documents, resolving discrepancies, and completing month-end tasks.
- Experience in administration, customer service or invoicing.
Benefits
- Annual bonus scheme for all employees; Long Service Award; Employee recognition schemes (e.g., Employee of Month, Shining Star of the Year).
- Employee referral bonus; attractive pension plan; share options; retail outlet discounts and more.
- Further development opportunities through in-house, external training and apprenticeship schemes.
- Company health care cash plan (dental, opticians, physio, online GP, etc.).
- 33 days holiday inclusive of public bank holidays; Holiday Buy and Sell Scheme.
Note: This description reflects current responsibilities and requirements and may be subject to change by the employer.
Customer Service & Invoicing Coordinator employer: Occupop
At Occupop, we pride ourselves on being an excellent employer, offering a supportive work culture in Cadishead that prioritises employee well-being and professional growth. Our comprehensive benefits package includes an annual bonus scheme, attractive pension plan, and opportunities for further development through training and apprenticeship schemes, ensuring that our Customer Service & Invoicing Coordinators thrive both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Invoicing Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service & Invoicing Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to invoicing and customer service. We recommend role-playing with a mate to get comfortable with your answers and showcase your skills confidently.
✨Tip Number 3
Don’t forget to research the company! Knowing about their values and operations will help you tailor your responses during interviews and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! It’s super easy, and we love seeing applications directly from motivated candidates like you. Let’s get you that Customer Service & Invoicing Coordinator position!
We think you need these skills to ace Customer Service & Invoicing Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Invoicing Coordinator role. Highlight your relevant experience in administration and invoicing, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled invoicing or customer queries in the past. We love seeing your personality come through!
Be Clear and Concise:When filling out your application, keep your language clear and concise. Avoid jargon and get straight to the point. We appreciate straightforward communication, especially since you'll be dealing with customers and internal teams!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Occupop
✨Know Your Numbers
As a Customer Service & Invoicing Coordinator, you'll be dealing with invoices and financial data. Brush up on your numerical skills and be ready to discuss how you ensure accuracy when processing invoices. Mention any specific software or systems you've used in the past.
✨Showcase Your Communication Skills
This role requires clear communication with customers and internal teams. Prepare examples of how you've effectively handled customer queries or complaints in previous roles. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in your previous jobs, whether it was improving a process or resolving an issue before it escalated. Be ready to share these stories!
✨Familiarise Yourself with Health & Safety Policies
Since compliance with health and safety policies is part of the job, do some research on relevant regulations. Be prepared to discuss how you would ensure adherence to these policies in your daily tasks, showing that you take safety seriously.
