At a Glance
- Tasks: Be the first point of contact for customers, handling calls, emails, and web-chats.
- Company: Join a dynamic team at a leading customer service provider in Southend-on-Sea.
- Benefits: Enjoy 31 days annual leave, health cash plan, and social events.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Make a real difference by providing exceptional service and building lasting relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about customer service? We are looking for a Customer Service Advisor to join our in‑house call centre at our Southend office as part of our Operations Team. In this role, you will build lasting relationships with our customers, embody our values in every interaction, and ensure each customer receives an exceptional level of service.
Key Responsibilities
- Be the first point of contact for our customers, handling inbound and outbound calls, emails, web‑chats, and admin enquiries.
- Manage a variety of policy queries, changes, renewals, sales queries, payments, and general administration.
- Take ownership of customer enquiries, ensuring every customer receives a first‑class experience.
- Build rapport and lasting relationships with customers, always aiming to go the extra mile.
- Accurately maintain customer records.
- Handle complaints with empathy and professionalism, escalating when necessary.
What We Need From You
- Previous experience in customer services; call centre experience is beneficial.
- Strong verbal and written communication skills.
- Ability to build relationships with customers, be resilient, and remain calm under pressure.
- Confidence using Microsoft Word and Excel, Google Maps and use of multiple systems.
- Ability to work both independently and as part of a team.
- Attention to detail, flexibility, and a positive approach to change.
- Minimum of 5 GCSEs at grade 9‑4 (A*‑C) or equivalent, including Maths and English.
Technical Requirements
- Fast & stable home fibre broadband with a proven minimum consistent speed of 20 mbps download & 10 mbps upload, available at all times.
Training and Development
- Robust full‑time 4‑week training programme requiring presence at our office for the first 6 months and regular travel to our Southend office.
Working Hours
- 40 hours per week on a rotating shift basis, between 8:00 am‑8:00 pm Monday to Friday; Saturdays, Sundays & Bank Holidays between 9:00 am‑5:30 pm.
Start Date
- 29 June 2026.
Benefits
- 31 days annual leave (including bank holidays).
- Employee Assistance Programme.
- Pension Scheme.
- Health cash plan.
- Incentive of £250 on refer‑a‑friend scheme.
- Social company events.
- Employee Recognition Scheme – Hood Stars.
- Provided laptop and professional equipment as required.
Customer Service Advisor employer: Occupop
At Occupop, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Southend-on-Sea office where customer service excellence is at the heart of what we do. Our comprehensive training programme and commitment to employee development ensure that you will grow both personally and professionally, while our generous benefits package, including 31 days of annual leave and a supportive Employee Assistance Programme, reflects our dedication to your well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bitrecruit and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for customer service shine through. Building rapport is key, so don’t be afraid to share a personal story that highlights your skills.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at StudySmarter. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you embody our values and how you can build lasting relationships with customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or call centres. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise:Use clear language and keep your application straightforward. We appreciate attention to detail, so make sure your written communication is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Occupop
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled various situations, especially challenging ones. Think about specific examples where you went the extra mile for a customer.
✨Show Off Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with expressing yourself in a friendly and professional manner.
✨Demonstrate Empathy and Problem-Solving
Prepare to showcase your ability to handle complaints with empathy. Think of scenarios where you resolved issues effectively and how you maintained a positive attitude under pressure. This will highlight your resilience and customer-first mindset.
✨Familiarise Yourself with the Tools
Get comfortable with Microsoft Word, Excel, and any other systems mentioned in the job description. If you can, try to demonstrate your proficiency during the interview by discussing how you've used these tools in past roles to manage customer records or handle queries.
