At a Glance
- Tasks: Provide top-notch customer service via calls and emails while building strong relationships.
- Company: Join a dynamic team at Occupop in Southend-on-Sea.
- Benefits: Enjoy 31 days of annual leave and a health cash plan.
- Other info: Robust training program and shift rotations for a flexible work-life balance.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Occupop is looking for a Customer Service Advisor to join our in-house call centre in Southend-on-Sea. This position involves providing excellent service by managing calls, emails, and inquiries while building lasting customer relationships.
Successful candidates will possess:
- Strong verbal and written communication skills
- Experience in customer service
- The ability to remain calm under pressure
The role requires a commitment to a 40-hour work week with shift rotations and involves a robust training program. Perks include 31 days of annual leave and a health cash plan.
Customer Experience Advisor - First Contact Support employer: Occupop
Occupop is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in the vibrant location of Southend-on-Sea. With a comprehensive training programme and generous benefits such as 31 days of annual leave and a health cash plan, we empower our Customer Experience Advisors to thrive while building meaningful relationships with our customers. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - First Contact Support
✨Tip Number 1
Make sure to research Occupop and their customer service values before your interview. Knowing their mission and how they handle customer relationships will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls and emails, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Don’t forget to highlight your ability to stay calm under pressure during the interview. Share specific examples from your past experiences where you successfully handled challenging situations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Experience Advisor - First Contact Support
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively manage inquiries and build relationships.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Advisor role. Mention any relevant experience that showcases your ability to handle calls and emails with ease.
Stay Calm Under Pressure:We know that customer service can be challenging at times. In your application, share examples of how you've remained calm and composed in stressful situations. This will show us that you’re ready for the fast-paced environment of our call centre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research Occupop. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Stay Calm Under Pressure
Since the role involves managing calls and emails, it’s important to demonstrate your ability to stay calm under pressure. Think of a time when you faced a challenging situation and how you managed it. Share this story to highlight your problem-solving skills and resilience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the team.
