Clinical Coordinator in Crawley

Salary: £42,000 per annum

Hours: Monday to Friday 8am – 5pm with a 1‑week‑in‑4 on‑call rotation

Employment: Permanent, office‑based with one remote day after probation

Responsibilities

• Manage the medical inbox by triaging, reviewing, and coordinating all medical queries to assess suitability for flight; investigate any raised concerns.
• Recommend suitable clinical interventions or support requirements, feed back findings to the client and, where appropriate, escalate to the Clinical Service Delivery Manager.
• Accurately document case notes in the digital platform to enable suitable clinical guidance and intervention.
• Provide clinical input on IPRS Aeromed overseas operations.
• Participate actively in multidisciplinary team (MDT) discussions supporting complex cases, manifest screening and case referrals.
• Investigate incidents, complaints, or accidents as required.
• Support the Clinical Service Delivery Manager and Clinical Liaison Manager, deputising when necessary.
• Provide clinical leadership, support and guidance to the clinical team.
• Contribute to continuous development and delivery of service within Care Quality Commission (CQC) guidelines and standards.
• Provide on‑call support for urgent out‑of‑hours enquiries on a 1‑week‑in‑4 rotation.

Qualifications, Experience and Knowledge

• Adult Nursing BSc or equivalent NMC‑recognised qualification, OR Paramedic BSc or equivalent HCPC‑recognised qualification.
• Relevant registration with the Nursing and Midwifery Council (NMC) or Health and Care Professions Council (HCPC) – no investigations or suspensions current or pending.
• Minimum of 3 years post‑qualification experience as a paramedic or nurse.
• Evidence of policy and procedure development, clinical triage setting experience, clinical audit or quality improvement.
• Experience in urgent/emergency care and point of clinical escalation.
• Remote/telephone triage experience.
• Technically literate in Microsoft 365.
• Fluent English language skills (spoken and written).
• Full driving licence and own transport.
• Professional appearance and conduct.

Skills and Abilities

• Ability to work actively within a team and independently as required.
• Self‑motivated with the ability to prioritise workload.
• Clear, concise communication skills at all levels.
• Attention to detail and accuracy in record‑keeping.
• Ability to identify and manage deteriorating patient signs and symptoms.
• Ability to influence clinical situations remotely and make informed decisions quickly.
• Remain calm and professional in a busy working environment.
• Good IT skills and critical problem‑solving ability.

Benefits and Rewards

• Professional Development Opportunities to support CPD and career progression.
• Company Pension Scheme membership.
• Life Assurance.
• Westfield Health Cash Plan.
• 25 days annual leave (additional leave can be purchased).
• Free parking and high‑street discounts.
• Employee Assistance Programme including free confidential counselling.
• Annual flu vaccination.
• Recruit a Friend Bonus Scheme – up to £1,500.
• Environmental initiatives.
• Free eye tests every two years.
• Moving Day Leave.

We are committed to creating an inclusive workplace where all employees are valued, respected and supported. Applications are welcomed from all individuals irrespective of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief or any other characteristic. We strive to provide equal opportunities for all candidates and employees and are dedicated to a respectful and inclusive recruitment process. As a Disability Confident committed employer, we ensure our recruitment process is accessible.