Contract Executive (Fully Remote)
Job Purpose:
To facilitate a smooth transition of work from quote to invoice, while completing NCRs across the business on a timely manner whilst supporting the management team with responsibility for administration.
This role is an initial 6 month FTC, with a strong possibility of developing to a Permanent position.
Key Responsibilities and Accountabilities:
Account administration:
- Creating and constant review of Client Performance Review document.
- Creating of quotes within Epic to defined parameters per client.
- Creating of orders and LATs within Epic for accepted quotes.
- Assist in production of reports as required.
- Maintain the office in a manner that is presentable to customers and clients
- Ad hoc works as required
Liaison with clients:
- Consistent frontline customer contact via telephone and email
- Where necessary supports clients by answering inquiries and ensures clients are kept up to date on progress
- Ensures all enquiries from clients are accurately passed to relevant individual
- Present information to clients on a regular basis regarding performance
Communication:
- Build strong relationships with Contract Managers working closely on retention, upselling and cross selling of clients
- Build good relationships with all teams within the department
- Ensures timely and accurate relay of messages to relevant individuals
Safety:
- Promote and communicate standards/information to colleagues and team members.
- Take responsibility for your own health and safety and adhere to all the
- Company health and safety procedures and policies.
- Identify and escalate any hazards, near misses in line with the Company's reporting procedures.
Commercial:
- Timely process of cash management from quote to invoice.
- Minimising debt greater than 30 days.
- Reporting of sales and other applicable figures.
- Creating and liaising with clients to drive performance in Rock and the commercials of the Clients.
- Review processes to drive efficiencies within Rock.
- Ensuring end to end workflow continues in regulated way to improve performance.
Operational Optimisation:
- Recommend improvements to working practices
- Able to prioritise multiple and varied challenging situations
- Able to work to deadlines and multitask
- Willingness to help; assist other team members as required
Company Benefits:
- Company vehicle and business phone
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Apply Now! We embrace diversity and are committed to building an inclusive environment for all employees. Your privacy matters: all applications will be handled confidentially and in line with GDPR.
Contract Executive (6 Month FTC) - Remote employer: Occupop
At Solent Group, we are committed to fostering a dynamic and inclusive work environment that empowers our employees to excel. With a strong focus on personal and professional development, we offer extensive learning opportunities and a competitive benefits package, including flexible working arrangements and generous leave policies. Located in Christchurch, Dorset, our hybrid work model allows you to balance your career with your personal life while contributing to innovative projects that make a real impact in the retail sector.
