At a Glance
- Tasks: Be the friendly voice for patients, handling calls and admin tasks in a supportive team.
- Company: Join IPRS Health, a top-rated employer in healthcare with a focus on compassionate care.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and a supportive work environment.
- Other info: Hybrid role with excellent career growth opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic setting.
- Qualifications: GNVQ/NVQ Level 2 or equivalent, or 2 years' customer service experience required.
The predicted salary is between 26437 - 26437 £ per year.
At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients—playing a vital role in their recovery journey. You'll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We're Looking For
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
Qualifications
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills
- Strong verbal and written communication
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
Benefits
- Salary: £26,437.00 per year (40 hours/week)
- Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
- 25 days annual leave + 8 bank holidays (increases with service)
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering day paid leave
- Company pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
Inclusivity Matters: As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.
Customer Service Advisor in Claydon employer: Occupop
At IPRS Health, we pride ourselves on being a leading provider of physiotherapy and mental health services in the UK, with a strong commitment to compassionate care and employee well-being. Our newly built Claydon premises offer a hybrid working environment where Customer Service Advisors play a crucial role in supporting patients on their recovery journey, all while enjoying a supportive work culture that values growth and inclusivity. With competitive benefits, including generous annual leave, wellness perks, and recognition as a Platinum Employer, we ensure our team feels valued and inspired to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Claydon
✨Tip Number 1
Get to know the company! Research IPRS Health and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and dealing with patients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door at IPRS Health.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at IPRS Health.
We think you need these skills to ace Customer Service Advisor in Claydon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who fits into our dynamic team!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Occupop
✨Know the Company Inside Out
Before your interview, take some time to research IPRS Health. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your friendly and professional telephone manner, as this is crucial for the role.
✨Demonstrate Attention to Detail
In a healthcare environment, accuracy is vital. Be ready to discuss how you ensure high attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and manage your time effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics or opportunities for growth within the company.
