Security Officer in City of Westminster

Providing dependable and reliable security solutions across multiple roles within a latest Flagship development. The officer must be adaptable to changes in duties and environments whilst the site transitions from its construction phase toward a fully functioning multi‑tenanted site.

Key Responsibilities

• Maintain a high security awareness at all times; potential threats occur beyond the immediate perimeter of the premises.
• Deliver a pleasant, welcoming and positive experience at all times – the kind you would like to receive as a visitor to a new premises.
• Anticipate clients' needs/problems before they arise and either offer a solution or escalation to Duty Manager in a timely manner.
• Reception duties and foyer management of all visitors and guests; provide a visual presence around the reception area away from the main desk.
• Be visible, proactive and greet clients and visitors where possible.
• Use relevant communications equipment to liaise with security / building management teams and wider tenants and visitors.
• Issue visitor passes using agreed processes and procedures via provided systems.
• Ensure all Health & Safety policies are adhered to.
• Prevent unauthorised persons from entering prohibited areas.
• Use “Power of Hello” to challenge unknown persons, ensuring they are approached in a timely manner.
• Manage lift boarding and directing of deliveries.
• Keep an accurate record of any incidents that occur.
• Be proficient in all site equipment including patrol devices, radios, body‑worn cameras, tablets, workstations, CCTV devices and access control; seek refresher training if unsure.
• Ensure landlord contractor access is pre‑authorised and in accordance with risk assessment / permit‑to‑work conditions.
• Complete incident reports to a high standard and submit within 2 hours of the occurrence.
• Oversee and manage any emergency evacuations, including a safe and secure re‑occupation and verification of identification credentials.
• Undertake patrols and inspections per management instructions, reporting leaks, damages or security vulnerabilities.
• Assist Building Management in overseeing access arrangements for occupier fit‑outs, ensuring adherence to site rules.
• Keep reception area clean and tidy; report spills or issues promptly.
• Complete a detailed handover at the end of each shift so the relieving officer is fully briefed; do not leave the post without briefed relief or reduce staff levels without permission.
• Keep conversations with service partners brief and work‑related.
• Do not use personal devices or items in client‑facing areas.
• Maintain a proactive, ‘can‑do’ approach; embrace dynamism.
• Complete routine e‑learning and scheduled training promptly.
• Be a professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Respect and tidy break areas; treat work areas carefully.
• Reliable and willing to perform extra duties if required.
• Excellent interpersonal skills; interact with people at all levels.
• Operate with confidence.
• Work independently using own initiative.
• Seek opportunities to enhance client/visitor experience.
• Communicate clearly, concisely and confidently with customer‑service orientation and attention to detail.
• Apply logical sense to problem solving.
• Maintain acute security awareness on duty and off‑duty in building surroundings.
• Maintain confidentiality at all times.
• Accountable and willing to learn from mistakes.
• Suggest improvements or better ways of working.
• Report lateness or sickness promptly and discuss health concerns with Duty Manager immediately.
• If you do not understand why a task is performed, seek the reason.
• Maintain uniform to a clean and fresh standard; personal hygiene.
• Seek training or reminder if duty, process or procedure is unclear.
• Assume responsibility for maintaining standards; do not accept or witness uncared standards.

Qualifications and Attributes

• Professional, proactive, and self‑motivated team player with strong interpersonal skills.
• Excellent communication skills with customer‑service orientation.
• Good understanding of security operations, Health & Safety procedures, and relevant technology.
• Ability to work independently and under supervision.
• High awareness of confidentiality and security protocols.
• Willingness to adapt to changing duties and environments.