At a Glance
- Tasks: Support the control room, manage calls, and monitor security services across North England.
- Company: Join a dedicated operations team in a dynamic security environment.
- Benefits: Full training, 28 days holiday, pension scheme, and uniform provided.
- Other info: Flexible shifts with opportunities for growth in a positive work culture.
- Why this job: Make a real difference in security while developing your skills in a supportive team.
- Qualifications: Strong communication, multitasking, and IT skills; customer service passion required.
The predicted salary is between 24000 - 30000 £ per year.
This Administrator role is part of the Operations Team supporting the control room during nights and weekends. The essential duty is to keep the security services running smoothly across North England, ensuring that all incidents are managed, recorded, and that security officers are monitored effectively.
Responsibilities
- Manage all incoming calls, prioritise and respond according to company procedures and industry requirements, following procedures and escalating when appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Conduct employee welfare calls and resolve “dropped shifts” or absence cover issues.
- Monitor CCTV and coordinate with mobile response units.
- Liaise with the mobile response units to support operational delivery.
Qualifications & Skills
- A passion for delivering excellent customer service levels.
- A natural problem-solver who can multitask and prioritise.
- Excellent communication skills – written and verbal, including a polite, professional telephone manner.
- Strong IT and administration skills with attention to detail and accuracy of reporting.
- Ability to work under pressure with a positive attitude.
- Applicants must be smart, polite, and approachable, punctually dependable, flexible with shift work (including weekends and nights) and able to provide a 5-year checkable work history for BS7858 screening.
Benefits
- Full training will be provided.
- 28 days holiday (pro-rata for part-time hours).
- Company contributory pension scheme available.
- Full uniform provided.
- Double time on bank holidays.
Equal Opportunity Statement
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Support Control Room Operator in Carlisle employer: Occupop
As a Support Control Room Operator, you will be part of a dedicated Operations Team that values excellence in customer service and employee welfare. Our company fosters a supportive work culture with comprehensive training, generous holiday allowances, and a contributory pension scheme, ensuring that you have the tools and opportunities to thrive in your role. Located in North England, we offer a dynamic environment where your contributions directly impact the safety and security of our communities, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Control Room Operator in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and customer service passion, as these are key for the Support Control Room Operator role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications, interviews, and follow-ups. This will help you manage your time effectively and ensure you’re prepared for any opportunity that comes your way.
We think you need these skills to ace Support Control Room Operator in Carlisle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help others, as this is key for the Support Control Room Operator role.
Highlight Your Problem-Solving Skills:We love a natural problem-solver! In your application, mention specific situations where you’ve had to think on your feet and prioritise tasks effectively. This will show us that you can handle the pressure of the control room.
Be Clear and Professional:Your written communication should reflect the excellent standards we expect. Use a polite and professional tone throughout your application, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Control Room Operator. Familiarise yourself with managing calls, incident reporting, and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Highlight your problem-solving abilities and how you can multitask effectively under pressure.
✨Practice Your Communication Skills
Given the importance of communication in this position, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as polite and approachable.
✨Demonstrate Your Flexibility and Reliability
Be ready to discuss your availability for shift work, including nights and weekends. Share any previous experiences that showcase your punctuality and dependability. Employers value candidates who can adapt to varying schedules and are committed to their roles.
