At a Glance
- Tasks: Support the control room, manage incidents, and monitor security services across North England.
- Company: Join a dynamic operations team focused on security and customer service.
- Benefits: Full training, 28 days holiday, pension scheme, and double pay on bank holidays.
- Other info: Flexible shifts, including nights and weekends, with opportunities for growth.
- Why this job: Be part of a crucial team ensuring safety and security while developing your skills.
- Qualifications: Strong communication, multitasking abilities, and a passion for excellent customer service.
The predicted salary is between 24000 - 30000 £ per year.
This Administrator role is part of the Operations Team supporting the control room during nights and weekends. The essential duty is to keep the security services running smoothly across North England, ensuring that all incidents are managed, recorded, and that security officers are monitored effectively.
Responsibilities
- Manage all incoming calls, prioritise and respond according to company procedures and industry requirements, following procedures and escalating when appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Conduct employee welfare calls and resolve “dropped shifts” or absence cover issues.
- Monitor CCTV and coordinate with mobile response units.
- Liaise with the mobile response units to support operational delivery.
Qualifications & Skills
- A passion for delivering excellent customer service levels.
- A natural problem-solver who can multitask and prioritise.
- Excellent communication skills – written and verbal, including a polite, professional telephone manner.
- Strong IT and administration skills with attention to detail and accuracy of reporting.
- Ability to work under pressure with a positive attitude.
- Applicants must be smart, polite, and approachable, punctually dependable, flexible with shift work (including weekends and nights) and able to provide a 5-year checkable work history for BS7858 screening.
Benefits
- Full training will be provided.
- 28 days holiday (pro-rata for part-time hours).
- Company contributory pension scheme available.
- Full uniform provided.
- Double time on bank holidays.
Equal Opportunity Statement
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Control Room Support Operator in Carlisle employer: Occupop
As a Control Room Support Operator, you will be part of a dedicated Operations Team that values excellence in customer service and employee welfare. Our supportive work culture fosters growth and development, offering comprehensive training and a generous benefits package, including 28 days of holiday and a contributory pension scheme. Located in North England, we pride ourselves on maintaining a positive and inclusive environment where every team member can thrive while ensuring the safety and security of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Support Operator in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service passion, as these are key for the Control Room Support Operator role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications, interviews, and any follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities, especially for those night and weekend shifts.
We think you need these skills to ace Control Room Support Operator in Carlisle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help others, as this is key for the Control Room Support Operator role.
Highlight Your Problem-Solving Skills:We love a natural problem-solver! In your application, mention specific situations where you’ve had to think on your feet and prioritise tasks effectively. This will show us that you can handle the pressure of the control room.
Be Clear and Professional:Your written communication should reflect the excellent standards we expect. Use a polite and professional tone throughout your application, and make sure to proofread for any errors. We want to see your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Support Operator. Familiarise yourself with the key tasks like managing calls, monitoring CCTV, and liaising with mobile response units. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Remember, a polite and professional telephone manner can set you apart!
✨Demonstrate Problem-Solving Abilities
As a natural problem-solver, be ready to discuss specific instances where you've successfully resolved issues or managed multiple tasks simultaneously. Think about scenarios where you had to prioritise urgent matters and how you handled them. This will highlight your ability to stay calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with dropped shifts or employee welfare calls. Practise responding to these types of questions by outlining your thought process and the steps you would take to resolve the issue. This will showcase your practical skills and readiness for the job.
