At a Glance
- Tasks: Manage calls, monitor CCTV, and ensure employee welfare.
- Company: Join a supportive team at a leading security firm.
- Benefits: Earn £14.50/hour, enjoy 28 days holiday, and receive full training.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be the backbone of operations and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14.5 - 14.5 £ per hour.
Location: Carlisle, England, United Kingdom
Employment type: Basic
Pay: £14.50 per hour
Shift work: Includes nights and weekends
Required: 5‑year checkable work history for BS7858 screening
Role & Responsibilities
- Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, following procedures and escalating where appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Handle employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
- Monitor CCTV.
- Liaise with mobile response units.
Skills & Experience
- Passion for delivering excellent customer service levels.
- Natural problem solver capable of multitasking and prioritising.
- Excellent communication skills, written and verbal, with a polite professional telephone manner.
- Strong IT and administration skills; attention to detail and accuracy of reporting is essential.
- Ability to work under pressure with a positive attitude.
- Smart, polite, and approachable.
- Punctual and dependable.
- Flexible with shift work (including weekends and nights).
Benefits of the role
- Full training will be provided.
- 28 days holiday (pro rata for part time hours).
- Company contributory pension scheme available.
- Full uniform provided.
- Double time on bank holidays.
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. All applicants will be encouraged to apply.
Control Room Operator in Carlisle employer: Occupop
At Bitrecruit, we pride ourselves on being an excellent employer, offering a supportive work culture that values each employee's contributions. As a Control Room Operator in Carlisle, you'll benefit from comprehensive training, a generous holiday allowance, and a contributory pension scheme, all while working in a dynamic environment that encourages personal and professional growth. Join us to be part of a team that prioritises excellence in customer service and fosters a positive atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Occupop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Occupop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Control Room Operator in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Occupop:Your cover letter is your chance to shine! Tell us why you want to work at Occupop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Occupop!
How to prepare for a job interview at Occupop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
