At a Glance
- Tasks: Lead and support a team in delivering high-quality reactive repairs.
- Company: Join a dynamic organisation focused on community and customer satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to continuous improvement.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: City and Guilds/NVQ Level 3 in a building trade and maintenance experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Reactive Working Supervisor to lead and support our in‑house reactive repairs teams. You will ensure safe, high‑quality, customer‑focused repairs across our homes, balancing hands‑on support with effective supervision.
What you’ll do
- Supervise a team of skilled trade operatives, ensuring work is completed right the first time, within target timescales, and in full compliance with health & safety and CDM regulations.
- Carry out quality inspections and monitor performance against KPIs.
- Develop and motivate your team, promoting a culture of continuous improvement and right‑first‑time delivery.
- Manage in‑house reactive works against departmental KPIs and maintain accurate documentation and records.
- Collaborate with stakeholders and provide excellent customer service.
- Work flexibly, dedicating two days to supervision and three days to supporting the team, as business needs dictate.
What you’ll bring to the role
- City and Guilds / NVQ Level 3 in a building trade.
- Experience in maintenance with knowledge of building construction and planned maintenance.
- SMSTS / SSSTS qualification or equivalent, or working towards it.
- Working knowledge of relevant legislation and regulations such as CDM and WHQS.
- Strong understanding of H&S requirements, including risk assessments and compliance.
- Ability to maintain accurate documentation and records.
- Effective customer service and stakeholder management skills.
- Ability to work under pressure, prioritise, and programme work to meet targets and deadlines.
- Effective team player who can respond quickly to changing demands and conditions.
- Full UK driving licence.
Equal Opportunity Statement
We are committed to building a diverse and inclusive workplace that reflects the community we serve and encourage applications from all backgrounds.
Reactive Working Supervisor TAFF164 in Cardiff employer: Occupop
As a Reactive Working Supervisor, you will thrive in a dynamic and supportive environment that prioritises safety and quality in home repairs. Our company fosters a culture of continuous improvement, offering ample opportunities for professional growth and development while ensuring a collaborative atmosphere where your contributions are valued. Located in a community-focused area, we are dedicated to providing excellent customer service and maintaining a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Working Supervisor TAFF164 in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Reactive Working Supervisor, especially around team management and customer service.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Highlight your hands-on experience and how you’ve ensured quality and compliance in your work.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Reactive Working Supervisor TAFF164 in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reactive Working Supervisor role. Highlight your experience in supervising teams and any relevant qualifications like City and Guilds or NVQ Level 3. We want to see how your skills match what we're looking for!
Showcase Your Experience:In your application, don’t just list your past jobs. Share specific examples of how you've led teams, managed projects, or improved processes. We love seeing real-life stories that demonstrate your ability to deliver high-quality, customer-focused repairs.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep everything organised!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you brush up on your knowledge of building construction and maintenance. Familiarise yourself with relevant legislation like CDM and WHQS, as well as health and safety requirements. This will show that you're not just a supervisor but someone who truly understands the trade.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved performance against KPIs. Being able to demonstrate your leadership style will help the interviewers see you as a strong candidate for the role.
✨Customer Service is Key
Since this role involves collaborating with stakeholders and providing excellent customer service, be ready to discuss your approach to handling customer queries and complaints. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to reactive repairs and team management. Practice responding to scenarios where you need to balance hands-on support with effective supervision. This will help you articulate your thought process and decision-making skills during the interview.
