At a Glance
- Tasks: Support the team with admin duties and enhance client service as a Business Support Champion.
- Company: Join PM+M, an award-winning firm of Chartered Accountants with a vibrant culture.
- Benefits: Enjoy 25 days holiday, flexible working, and extensive learning opportunities.
- Other info: Flexible working practices and a focus on personal development await you.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for client service are essential.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join the Business Support team, providing assistance to the wider firm with workflows and other administrative duties, and being a Business Support Champion for the Cloud Accounting team. This role will be based in Blackburn, but will require working one day per week in the Bury office.
Who we are looking for
This is an ideal opportunity for an established office support candidate, working as part of a wider support team, in a fast‑paced role with an eye for detail; someone who is always keen to take on new tasks and use their initiative. You will need to provide excellent service to clients, in accordance with the firm’s values, procedures, prevailing legislation, and good professional practice so as to meet or exceed clients’ expectations and needs.
What the role involves
- To undertake administrative duties for the wider firm including all client‑facing administration and client take‑on procedures.
- To generate letters and prepare final signed account packages to send to clients.
- To assist with mail shots and ad‑hoc projects.
- To provide support with printing, photocopying and binding.
- Undertake any other administration duties required to support the efficient operation of the team.
- To assist on reception during busy periods, periods of sick leave and holidays.
- Opportunity to build up to undertaking some PA duties as the role progresses.
- Working closely with the Cloud Accounting team as a Business Support Champion to enhance administration efficiencies and client service.
- Managing email inboxes for the Cloud Accounting Director and Partner.
We provide a complementary range of learning opportunities to ensure that you maximise your potential in areas such as becoming a trusted adviser, how to network, presentation skills etc with opportunities for progression around the firm. These will comprise personal effectiveness as well as your technical skills. We have 6‑monthly performance review conversations to ensure your development is on track, as well as optional monthly 1‑2‑1s. You will also have the opportunity to work with a mentor. We also encourage you to get involved in wider firm initiatives and have your say on how we can progress on our journey towards being the best North‑West firm of finance professionals.
Qualifications and experience
- Keen to play an active role in a dynamic team and willing to contribute to the success of the team and the firm as a whole.
- Passionate about providing great client service.
- Great at communicating with people at all levels - face to face and in writing.
- Positive and good at using your initiative.
- Good at working under pressure.
- Motivated and well organised, with high levels of attention to detail.
- You will have worked in a similar professional services environment, or even an Accountancy Practice.
About PM+M
We are a vibrant, dynamic and award‑winning firm of Chartered Accountants and business advisers, with offices in Blackburn and Bury and a hub in Burnley, covering East Lancashire, Greater Manchester and beyond. Our vision is to be the best North West firm of finance professionals and we want great people to join our team and help us do that. We are proud of our inclusivity and diversity, encouraging people to be the best they can be and to be involved, no matter their level of experience or role. We are a member of Praxity, the 7th largest global accountancy association and the largest association of independent firms. Being part of Praxity allows us to have strong international connections and a great source of secondment opportunities. Joining the PM+M team will help take your career to the next level. You will be joining a values‑led organisation with a unique culture where you will be encouraged to take ownership of your own development and achieve your career goals. We understand that we thrive when we help our clients succeed and that is our core purpose. We also understand that, to do that, our people need to succeed and be happy and fulfilled. Everyone is different and has different hopes and dreams and different personal circumstances at different stages of their lives. Our task is to listen to you, understand what you want to achieve next and then work with you to help you get there. Our working practices are really flexible, based on high degrees of trust and empowerment and can flex to suit your circumstances and needs.
Benefits
- 25 days’ holiday per annum + bank holidays office closedown over Winter Break.
- Flexible Easter Break, to account for other religious festivals.
- On-site free parking.
- Employer pension contribution of 8%.
- Death in service life cover of 4 x salary.
- Weekly flexi time agreed overtime.
- Family friendly policies including enhanced maternity, paternity, adoption and shared parental pay.
- Flexible benefits (salary sacrifice) scheme including a range of benefits such as private medical insurance, extra holidays, electric car scheme etc.
- Full technical and soft skills training and support.
- Cycle‑to‑work scheme.
- Employee well‑being portal access to the WeCare app that offers health, well‑being, financial and legal support.
- Dress for your day policy and dress down Fridays.
- Paid sick leave.
- Extensive learning & development opportunities and study support.
- Firm wide success bonus based on the achievement of certain financial metric(s).
- Access to Dashlane password manager for you + 9 of your family and friends.
- Fee‑free service to whole of market mortgage and insurance advice.
- Access to Able Futures support, a Mental Health Support Service.
Business Support Team Member employer: Occupop
PM+M is an award-winning firm of Chartered Accountants and business advisers located in Blackburn, offering a vibrant and inclusive work culture that prioritises employee development and well-being. With flexible working practices, extensive learning opportunities, and a commitment to client success, we empower our team members to take ownership of their careers while enjoying a supportive environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Member
✨Tip Number 1
Get to know the company! Research PM+M and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! Since this role involves client-facing tasks, be ready to demonstrate how you can effectively communicate with different people. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your initiative! Think of examples from your past where you took charge or improved a process. This will highlight your proactive nature, which is key for a Business Support Team Member.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Business Support Team Member
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Team Member role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and client service.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm shine through. Share why you’re excited about joining our team and how you can contribute to our success.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to track your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Team Member role. Familiarise yourself with the key responsibilities like client-facing administration and supporting the Cloud Accounting team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires great communication with clients and colleagues, prepare examples of how you've effectively communicated in past roles. Whether it's face-to-face or in writing, be ready to demonstrate your ability to convey information clearly and professionally.
✨Highlight Your Initiative
The job description mentions a need for someone who takes initiative. Think of specific instances where you've gone above and beyond in previous roles. Share these stories during your interview to illustrate your proactive approach and willingness to contribute to the team's success.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest but also helps you determine if the firm aligns with your career goals and values.
