Endoscopy Bookings Coordinator in Burton upon Trent

About Medinet

For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we've facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need. Join our team!

We are actively seeking a dedicated and dynamic individual to take on the role of Patient Booking Administrator. If you have a passion for ensuring smooth patient experiences and thrive in a collaborative and innovative environment, we encourage you to apply!

Role Summary

This client-site-based role is pivotal to the non-clinical function. As a Patient Booking Administrator, you will play a crucial role in various responsibilities:

• Checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Medinet clinical units.
• Contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Medinet and client systems.
• Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team.
• Ensuring that all contact received and made with patients is logged and administered in line with required process.
• Preparation of patient notes and historical health information in readiness for appointments to be conducted, which may at times be required with short notice.
• Accurate and timely reporting of the outcomes of appointments to ensure that, where required, follow up clinical activities are scheduled and to facilitate the billing of services from Medinet to Trust/Health Board clients.
• Provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables.
• Actively engaging and contributing in the continuous improvement of care within Medinet by identifying operational and policy related changes.

Essential Requirements

• Previous experience in patient appointment booking, ideally within the NHS.
• Respiratory experience preferred, but if not, candidates with medical or healthcare experience will also be considered.

What we offer

• A collaborative and innovative work environment.
• 25 days annual leave (pro‑rata).
• The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives.
• Blue Light Discount Card.
• Company Pension.

Contract Details

• This is a fixed-term contract lasting 3–6 months.
• 37.5 hours per week (Monday–Friday).
• Hybrid: 3 days on site, 2 days remote.
• Salary: £24,979 per annum.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

EEO Statement

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.